Senior Creative Operations Expert

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone that cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide. We’re here to stay—and we’re looking for team members that can help us further our growth.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.

As a Senior Creative Operations Expert at Contentsquare, you will be the backbone of operational efficiency within the Brand Creative Team, ensuring that projects are seamlessly executed from conception through to delivery.

This role involves close partnership with the Directors of Design and Copywriting, working together to refine creative workflows, support cross-functional initiatives, and drive impactful brand storytelling.

Reporting to the Senior Director of Brand Creative, you will optimize our creative operations and facilitate communication across internal teams, freelancers, and external vendors.

• Creative process ownership:
• Collaborate with the Directors of Design and Copywriting to drive the design, documentation, and optimization of creative workflows, setting standards for project management from ideation to final execution.
• Create scalable frameworks for agile responses to evolving creative demands, ensuring high-quality deliverables that align with team and brand objectives.
• Resource & capacity management:
• Ensure projects are appropriately staffed, balancing workloads, as well as suggesting and prioritizing high-impact projects.
• Use data-driven insights to optimize resource allocation and maximize team productivity.
• Cross-functional collaboration:
• Work closely with Marketing, Product, People, Finance and other teams to align on project goals, milestones, and timelines.
• Serve as the primary point of contact for cross-functional teams and external partners, ensuring clarity in roles, responsibilities, and expectations.
• Project performance tracking & reporting:
• Define and report on key performance indicators (KPIs) for creative operations, such as project timelines, resource efficiency, and budget adherence.
• Use data insights to improve processes and support team alignment with business objectives.
• Vendor & budget management:
• Manage relationships with freelancers and agencies, ensuring quality and consistency with brand standards.
• Oversee the creative budget, identifying ways to optimize spending and enhance project ROI.
• Innovation & process improvement:
• Lead initiatives to continually improve the efficiency and quality of creative workflows, from implementing new tools to running retrospectives that foster continuous improvement.
• Facilitate collaborative workshops to encourage a culture of innovation and process excellence within the team.

• 8+ years in creative operations, project management, or a similar role in a fast-paced environment, ideally in B2B tech or SaaS.
• A strong background in managing complex, multi-stakeholder projects with an emphasis on effective team collaboration, bonus points for a hands-on Creative background.
• Advanced understanding of project management tools (e.g., Asana, Monday, Jira) and familiarity with creative production workflows.
• Ability to analyze data and derive actionable insights for improved operational efficiency.
• A strategic thinker with the ability to translate high-level business goals into effective creative plans.
• Excellent communication skills, with an ability to simplify complex processes and build positive relationships across teams.
• Be a Simplifier – transform complex processes for the benefit of your team.
• Be Daring – bring new ideas and champion innovation.
• Be Empathetic – balance team dynamics and client needs.
• Be Deliberate – leverage data to drive decisions and deliver results.

Why you should join Contentsquare

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.

Here are a few we want to highlight:

- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year

- Work flexibility: hybrid and remote work policies

- Generous paid time-off policy (every location is different)

- Immediate eligibility for birthing and non-birthing parental leave

- Wellbeing and Home Office allowances

- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work

- Every full-time employee receives stock options, allowing them to share in the company’s success

- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts

- And more benefits tailored to each country

We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant.

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here. 

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