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Sales Development Representative

ControlUp is the leader in Digital Employee Experience Management with the only real-time solution that grants IT departments end-to-end visibility into their organization’s physical, virtual, and cloud environments and empowers them to remediate issues straight from the console. ControlUp makes it easy for IT professionals to optimize their employees’ digital experience and support a growing remote workforce.


We've grown from a small, scrappy team to a workforce of 350+ driven individuals who are committed to scaling smarter. As we move into our next phase of growth, we're looking for passionate and dedicated people to focus on innovative solutions while ensuring that we maintain a superb customer experience. That, in part, means finding highly qualified candidates who want to invest their energy to align with our company's long-term goals.


Are you ready to really dig into a new role? We're looking for you.


Why you're important to us:

This role is extremely important within the sales organization at ControlUp. You are responsible for helping to scale revenue across the company. Our Sales Development Representatives are specialists in researching prospects, discovering pain points, getting access to end-users, and setting meetings with influencers and decision-makers. This role allows the Account Executive team to focus exclusively on conducting meetings with prospects and increasing the overall productivity of the sales organization.


How you will contribute:

You’ll have the opportunity to follow an established and successful sales process combined with weekly coaching. By setting quality meetings with IT departments across the country, you'll play an integral role in building our sales pipeline and our business! In the SDR training program at ControlUp, you will participate in a mix of classroom-style learning as well as role-plays and practice. You will learn to generate qualified leads, prospect via a mix of personal communication methods, such as emails and cold calls, and establish the value of our platform. Once you’ve engaged with a prospect, you will build rapport and find your prospects’ needs. Your success will be measured on daily activity metrics as well as quarterly quota attainment. You’ll demonstrate mastery of skills at this level by exceeding quota for two quarters in a row.


You will stand out if:

• You have relevant and practical SDR or BDR experience, previous work with SaaS Sales preferred

• Are able to quickly engage potential customers over email, phone, and in-person

• You have knowledge of our sales tools such as Salesforce, Outreach, SalesNav, and Zoominfo

• Are clear, concise, and accurate in your communications, both written and verbally

• You learn quickly and you’re excited by new technologies, quickly mapping them to business processes

• You possess grit and don’t shy away from rejection

• You’re hungry to progress your career and make money

• You know how to effectively manage your time to complete objectives

• You have experience being accountable to metrics, often exceeding them

• You thrive in a high-energy team environment


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CEO of ControlUp
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Jed Ayres
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What You Should Know About Sales Development Representative, ControlUp

As a Sales Development Representative at ControlUp, you will be stepping into a pivotal role within our fast-growing sales organization. ControlUp is a leader in Digital Employee Experience Management, providing innovative real-time solutions for IT departments looking to optimize their physical, virtual, and cloud environments. In this exciting position, your primary focus will be to fuel the company's revenue growth by researching prospects, understanding their pain points, and setting quality meetings with key decision-makers. You’ll become an integral part of our dedicated team of over 350 professionals committed to elevating employee experience while supporting a remote workforce's needs. By harnessing an established sales process, you will receive weekly coaching and training designed to sharpen your skills in generating leads and engaging IT departments across the UK. The role offers a unique blend of classroom learning, role-playing, and practice to help you become a master in lead generation. Success will be measured through daily activity metrics and quarterly quota attainment, with opportunities for growth and career advancement for those who excel. If you're a self-motivated individual with a knack for effective communication and a passion for technology, this role will not only challenge you but also reward your ambition and hard work. Join us in making a difference in the digital workplace! Ready to leap into this opportunity? We can’t wait to meet you!

Frequently Asked Questions (FAQs) for Sales Development Representative Role at ControlUp
What are the main responsibilities of a Sales Development Representative at ControlUp?

As a Sales Development Representative at ControlUp, your core responsibilities will include researching potential clients, uncovering their pain points, and arranging meetings with key influencers and decision-makers. You will also engage in lead generation through emails and cold calls, participate in an established sales process alongside weekly coaching, and establish value through effective prospect communication.

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What qualifications are ideal for the Sales Development Representative position at ControlUp?

Ideal candidates for the Sales Development Representative role at ControlUp have practical experience in sales, particularly in SDR or BDR capacities, preferably with SaaS sales. Familiarity with sales tools like Salesforce, Outreach, and Zoominfo is a plus. The ability to communicate clearly and concisely, coupled with a proactive attitude toward engaging customers and exceeding activity metrics, is also highly valued.

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How does the training program work for new Sales Development Representatives at ControlUp?

ControlUp offers a comprehensive training program for new Sales Development Representatives that combines classroom learning and role-plays. This program is designed to equip you with essential skills for generating qualified leads and successfully engaging with prospects. You will gain knowledge about our platform and sales process, ensuring you feel confident in your role within the sales team.

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What are the opportunities for career progression as a Sales Development Representative at ControlUp?

At ControlUp, Sales Development Representatives have significant opportunities for career advancement based on performance. Success is measured through metrics and quota attainment, and exceeding expectations can lead to promotions and expanded roles within the sales organization, including positions such as Account Executive or Sales Manager.

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How important is teamwork for a Sales Development Representative at ControlUp?

Teamwork is crucial for a Sales Development Representative at ControlUp. Collaborating with a high-energy team environment not only boosts productivity but also fosters a culture of support and motivation among peers. Working together towards common goals enhances your ability to achieve results and contributes to the overall sales success of the company.

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Common Interview Questions for Sales Development Representative
Can you describe your experience in lead generation?

In answering this question, highlight your previous experience with lead generation, specifically any results you achieved. Discuss specific strategies you used, such as email campaigns or cold calling, and any tools you utilized, like Salesforce. Show how these experiences have prepared you for the Sales Development Representative role at ControlUp.

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How do you handle rejection in sales?

When discussing handling rejection, share a personal story of a challenging experience and how you dealt with it. Emphasize the importance of resilience in sales, showcasing your grit and commitment to learning from each encounter. Mention how you maintain motivation and focus on future opportunities.

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What methods do you use to research prospects?

Explain your process for researching prospects thoroughly. Discuss using tools like LinkedIn Sales Navigator, Zoominfo, and industry reports to gather insights into their needs and potential pain points. Illustrate how this research informs your outreach strategy and helps build rapport with potential clients.

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How would you describe your communication style?

Your communication style should reflect clarity, conciseness, and confidence. Provide examples of how you adapt your style to suit different audiences, whether through emails, calls, or face-to-face meetings. Highlight experiences where effective communication led to successful engagements or meetings booked.

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What motivates you to succeed in a sales role?

Share your intrinsic motivations, whether it's the thrill of closing a deal, the desire for personal growth, or the drive to help clients succeed. Illustrate with examples of past achievements and how they fueled your passion for sales and encouraged you to pursue a Sales Development Representative position.

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How do you prioritize your tasks in a fast-paced sales environment?

Discuss your time management strategies, such as utilizing digital tools for task management or employing techniques like the Eisenhower Matrix to prioritize tasks based on urgency and importance. Provide examples of how you've effectively met deadlines and maintained productivity in a high-energy environment.

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What do you know about ControlUp and its products?

Demonstrate your knowledge of ControlUp by discussing its core mission and products, particularly how they enhance Digital Employee Experience Management. Mention specific features that set ControlUp apart, such as real-time visibility and the ability to empower IT departments. Your research will impress the interviewer and showcase your enthusiasm for the company.

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Why do you want to work as a Sales Development Representative at ControlUp?

Articulate your reasons for wanting to work specifically at ControlUp, citing its innovation in the tech industry and its commitment to enhancing employee experiences. Discuss how this aligns with your career goals and values, showcasing your excitement about being part of a forward-thinking organization.

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Can you give an example of a time you exceeded sales goals?

Share a specific instance where you surpassed sales targets. Focus on the strategies you employed to achieve this, such as targeting a specific market segment, using data analytics to improve your outreach, or collaborating with a team. Highlight the impact this success had on your previous organization.

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What do you think is the most challenging part of being a Sales Development Representative?

Reflect on the common challenges faced in the SDR role, like maintaining motivation amidst rejection or managing time effectively. Share how you'd address these challenges, such as developing a strong support network within the team or adopting a positive mindset to stay focused on long-term goals.

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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 5, 2025

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