Urgent Care - Medical Receptionist (Per Diem)

As a Medical Receptionist at ConvenientMD, you will be the first point of contact for patients, responsible for greeting them warmly and managing the patient registration process. You'll handle insurance and billing inquiries, collect payments, assist in scheduling referrals, and maintain organized records. Additionally, collaborating with the healthcare team will be key to ensuring a positive patient flow and a seamless clinic operation.

To become a Medical Receptionist at ConvenientMD, a high school diploma or GED is required. Excellent organizational and communication skills are essential, and experience in a customer service role is a plus. Familiarity with medical terminology and basic insurance knowledge can further enhance your candidacy. Proactive and compassionate attitudes towards patient care are also highly valued.

ConvenientMD seeks Medical Receptionists for per diem shifts that require flexibility. For this role, you must be available to work four 12-hour shifts per month, ideally one per week. The schedule may include nights, weekends, and holidays, as well as rotations to multiple locations within a one-hour commute. This flexibility helps ensure that we can meet the needs of our patients effectively.

While previous experience as a Medical Receptionist or in a similar customer service position is beneficial, it is not strictly necessary to apply at ConvenientMD. We appreciate diverse backgrounds and skills and focus on your enthusiasm for healthcare and your willingness to learn. If you're detail-oriented, a great communicator, and passionate about helping others, we encourage you to apply!

ConvenientMD offers a range of attractive benefits to its Medical Receptionists, including urgent care services at no cost to team members and their families, health, dental, and vision insurance, a 401k match after one year of service, and access to educational alliances for reduced tuition rates. Joining our team means not only a job but also a commitment to your professional growth and well-being.

Approach the situation with empathy and active listening. Acknowledge their concerns and reassure them you are there to help. If needed, involve a clinician or supervisor to provide further assistance. Demonstrating your ability to remain calm and professional will show your valuable interpersonal skills.

Share any specific software you've used for scheduling, how you manage multiple priorities, and your strategies for optimizing patient flow. Highlight examples where your organizational skills improved appointment schedules or patient experiences.

Discuss your passion for healthcare and your strong communication skills. Illustrate your ability to collaborate effectively and your eagerness to contribute to a positive patient experience at ConvenientMD. This is a chance to showcase your alignment with the company's mission.

Demonstrate your prioritization technique, like listing urgent versus non-urgent tasks, and your approach to time management. Provide an example from past experiences where you effectively maintained calm and focus under pressure.

Relate a specific instance where you remained composed and followed protocols. Emphasize your capability to think critically and take appropriate actions that effectively addressed the emergency while supporting patients.

Explain that HIPAA regulations are crucial for protecting patient privacy and ensuring that all personal health information is handled confidentially. Your knowledge of these regulations reflects your commitment to ethical practices in patient care.

Emphasize that first impressions are critical in healthcare settings. The Medical Receptionist sets the tone for the patient's experience, and a friendly, professional approach can significantly enhance the overall satisfaction of patients visiting ConvenientMD.

Discuss strategies such as preparing in advance, using streamlined systems, and actively communicating with patients to ensure efficient registration. Highlight any experience you have in managing high volumes without compromising quality service.

Share your preferred tools or methods for organization, like digital calendars, checklists, or specific software. Provide examples demonstrating how these techniques have helped you succeed in past roles, particularly in medical settings.

Explain your approach to assessing urgency and communicating clearly with affected parties. Share experiences where you successfully navigated conflicts by prioritizing patient needs, maintaining transparency, and collaborating with your team.