Learning and Development Coordinator

As a Learning and Development Coordinator at Copa Health, you will be tasked with coordinating and managing training programs and ensuring efficient logistical setups. You will assist in preparing training materials, maintain employee training records in our Learning Management System, and create training agendas tailored to new hires and existing employees. Your role significantly contributes to the growth of our team, making it vital to our mission of delivering high-quality behavioral health services.

To be considered for the Learning and Development Coordinator role at Copa Health, candidates typically require at least a high school diploma or equivalent, although an associate degree or bachelor's degree in fields such as human resources, education, or psychology is preferred. Proven experience in coordinating training programs in behavioral health settings is beneficial, as is proficiency with learning management systems and Microsoft Office.

Copa Health offers an impressive benefits package for Learning and Development Coordinators, including generous PTO, comprehensive health care plans, tuition reimbursement, wellness programs, and retirement savings plans. Employees also enjoy paid holidays and access to employee assistance programs to support both personal and professional well-being.

Absolutely! At Copa Health, we prioritize the development of our employees. As a Learning and Development Coordinator, you’ll have access to various growth opportunities through internal development programs and career paths tailored to your interests. Your role not only supports others in their growth but also fosters your own professional journey within the organization.

Key skills that are beneficial for a Learning and Development Coordinator at Copa Health include strong organizational abilities, effective communication skills, and expertise in coordinating training programs. Familiarity with learning management systems and proficiency in data tracking and reporting are also essential, as the role involves maintaining training records and generating reports for analysis.

Copa Health fosters a supportive and collaborative work culture where employees are valued as essential contributors to our mission. As a Learning and Development Coordinator, you will be part of the People First Department, where teamwork, open communication, and continuous improvement are encouraged. The organization believes in nurturing a positive environment where everyone can thrive.

To apply for the Learning and Development Coordinator position at Copa Health, you typically need to submit your resume along with a cover letter highlighting your qualifications and relevant experience. Be prepared for a multi-step interviewing process where you may be asked about your prior work in training coordination and how you plan to contribute to the team’s success.

In responding to this question, outline your approach by discussing how you assess training needs based on employee feedback, organizational goals, and performance metrics. Explain your methods for scheduling and coordinating training sessions efficiently while ensuring that the most critical needs are met first.

When answering this question, share a specific example where you were involved in planning and implementing a successful training initiative. Highlight the objectives, the steps you took for effective coordination, and the outcomes, including any feedback from participants or metrics that demonstrate its success.

Addressing conflicts during training events requires patience and effective communication. Describe a past experience where you resolved a conflict by listening to the parties involved, mediating the situation, and finding a solution that accommodated everyone’s needs while maintaining a positive learning environment.

Discuss the various tools and resources you consider vital when managing training materials, such as learning management systems for tracking progress and resources for creating engaging training content. Highlight any specific software or platforms you are proficient in using.

Share your strategies for keeping employees engaged, such as incorporating interactive elements, encouraging discussion, and using real-world examples. Explain the importance of creating a dynamic atmosphere to facilitate learning effectively.

Outline the methods you employ to assess the effectiveness of training sessions, such as participant surveys, focus groups, and performance tracking post-training. Emphasize your commitment to continuous improvement based on the feedback received.

Discuss your proactive approach to staying updated on trends in learning and development, including attending workshops, reading industry publications, and participating in online forums. This shows your commitment to personal growth and applying new ideas to your role.

When answering, provide details regarding your experience with virtual training platforms, such as Zoom or WebEx. Explain how you adapt content for online delivery to ensure participants remain engaged and the training objectives are still met.

This is your chance to express genuine enthusiasm for the role. Discuss your connections with Copa Health’s mission, your passion for fostering professional growth, and how your skills align well with the organization’s values and goals.

In response, explain your approach to tracking training outcomes, including how you analyze initial assessments, participant feedback, and performance indicators post-training. Highlight any specific metrics or data you have previously used to evaluate success.