Field Service Administrator

DUTIES AND RESPONSIBILITIES

Cornerstone Building Brands is seeking a Field Service Associate to join our Field Service team. This is a remote position, open to candidates located anywhere within the continental United States. As a Field Service Associate, you will be key in managing customer relations by providing prompt and thorough responses to post-shipment inquiries within our call center. Your efforts will be essential in ensuring high customer satisfaction and maintaining strong, ongoing relationships.

• Serve as the primary point of contact for incoming customer communications
• Develop and nurture customer relationships through email and call center communication
• Support field service teams by managing CRM workflows
• Troubleshoot and help resolve customer issues by collaborating with internal teams
• Analyze survey responses and present findings to leadership for strategic action
• Compile weekly and monthly reports for management
• Offer data-driven insights to support management decisions
• Liaison between customers and company departments to facilitate smooth resolutions
• Distribute customer surveys to collect insights on service performance

• High School diploma or equivalent experience required
• Prefer previous experience in at least two of the following areas
  • Previous PEMB experience (2+ years)
  • Previous experience in Sales (3+ years)
  • Previous Customer Service experience (3+ years)
• PEMB experience is highly desired
• PC competent (including Excel, Word, and Access)
• Excellent communication skills (oral and written)

All your information will be kept confidential according to EEO guidelines.

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan or policy statement, please contact Human Resources at 281-897-7788 or [email protected]. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or [email protected]. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

California Consumer Privacy Act (CCPA) of 2018

Must be at least 18 years of age to apply.

Notice of Recruitment Fraud
We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.