Access Call Center Assistant I - Behavioral Health (Departmental Promotional...

Belmont, CA Belmont, CA Full-time Full-time $3,765 - $4,708 a month $3,765 - $4,708 a month 3 days ago 3 days ago 3 days ago The Behavioral Health & Recovery Services Division of San Mateo County Health is seeking an experienced individual for the position of Access Call Center Assistant I - Behavioral Health. There is one current regular vacancy is in the Behavioral Health & Recovery Services Division located at 310 Harbor Blvd. , Belmont, CA. Primary duties include, but are not limited to, the following: Call Center administrative support duties as assigned Constantly monitor incoming and outgoing Access Call Center email groups Process internal and external referrals from regional clinics Screening referrals based on insurance for benefits and insurance services available to BHRS' clients Input client information into an Excel spreadsheet from received referrals and prepare for clinicians Organize, file, and scan multiple requests, including Service Authorizations Requests, Private... Provider Network payment authorizations, and No Contact letters Tracking Therapy Service requests into Avatar NX database Prepare and mail out Admission Packet to Call Center clients in a timely manner Competence in Microsoft Office applications, and Avatar NX database Proofread Utilization Management and Call Center letters Verifying accuracy of records, with an emphasis on details Provide coverage for Alcohol and Other Drug Services, as needed Provides excellent customer service to visitors, vendors, and clients Call Center inventory of office supplies Familiarity with office equipment; Call Center copy projects (i. e. fax machine, printer, scanner, photocopy equipment) Prepare offices and workstations for new hires Sorts and distributes incoming and outgoing mail for staff The ideal candidate will possess: Experience working for a Call Center in a health care environment Experience processing referrals and preparing for clinicians Familiarity with Service Authorizations Requests, Private Provider Network payment authorizations, and No Contact letters Attention to detail to ensure accuracy; excellent proofreading skills Experience multi-tasking various administrative projects Demonstrated experience working independently with minimal supervision Proficient using Avatar NX and Microsoft Suite, particularly Excel Ability to establish and maintain effective working relationships with those encountered on the job Excellent written and verbal communication skills NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Qualifications County Status: An applicant must have been a County of San Mateo employee in San Mateo County Health with at least six months (1040 hours) of continuous service in a classified regular, probationary, Confidential and Management extra-help/limited term, and SEIU or AFSCME represented extra-help/term position prior to the final filing date. Knowledge of: Policies and procedures related to the department to which assigned. Office practices and procedures, including filing and the operation of standard office equipment. Business letter writing and the standard format for typed materials. Basic business data processing principles and the use of word processing or personal computing equipment. Correct English usage, including spelling, grammar and punctuation. Business arithmetic. Basic record keeping principles and practices. Skill/Ability to: Perform detailed office support work accurately. Compose routine correspondence from brief instructions. Operate standard office equipment, including a word processor and computer terminal. Use initiative and sound independent judgment within established guidelines. Prioritize work and coordinate several activities. Organize and maintain accurate files and records. Make accurate arithmetic calculations. Establish and maintain effective working relationships with those contacted in the course of the work. Understand and carry out oral and written directions. Note: Specific positions may require the ability to type at a rate of 40 net words per minute from printed copy. Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. Application/Examination Departmental Promotional Only. Only current County of San Mateo employees in San Mateo County Health with at least six months (1040 hours) of continuous service in a classified regular, probationary, Confidential and Management extra-help/limited term, and SEIU or AFSCME represented extra help/limited term positions prior to the final filing date may apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the Apply button. If you are not on the County's website, please go to https: //jobs. smcgov. org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date. TENTATIVE RECRUITMENT SCHEDULE Final Filing Date: August 17, 2023 Application Screening: August 22, 2023 Combined Civil Service Panel and Department Interviews: August 30 and/or 31, 2023 San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels. Talent Acquisition Analyst: Yvonne Alvidrez (080423) (Office Assistant I - E334). Estimated Salary: $20 to $28 per hour based on qualificationsShow full descriptionCollapse