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APPL ANALYST SR

Overview

 

Senior Application Analyst, IT General Financial

Full Time, 80 Hours per pay period, Day Shift

 

 

Covenant Health Overview:

Covenant Health is the region’s top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes “Best Employer” seven times.

 

Position Summary:

Under general direction, responsible for defining, implementing, and supporting software applications, and interfacing with end-users and other IT groups to identify and resolve application issues.

 

 

Recruiter: Kathleen Rice || kkarnes@covhlth.com || 865-374-5386

Responsibilities

  • Formulate / define solution scope and objectives based on user needs. Devise / modify solutions to solve highly complex problems considering technical environment and business needs.
  • Prepare detailed specifications from which applications may be configured, tables built, scripts or programs written.
  • Analyze and revise existing system logic difficulties and document as necessary.
  • Build and maintain application integration points.
  • Lead application software version upgrades and modifications.
  • Assist in establishing systems analysis, programming, and computer operations priorities in order to provide effective service to all application users.
  • Responsible for quality control and auditing of databases to ensure accurate and appropriate use of data. Work directly with users of data to resolve data conflicts and inappropriate data usage.
  • Oversees a small project or phases of a larger project. Responsible for coordinating activities of project team, identifying appropriate resources needed, and developing schedules to ensure timely completion of project.
  • Document specifications including job flows and data flows.
  • Develop and maintain deep understanding (application and technical environment) of products in order to effectively support customers,
  • Work with Vendors to design and code enhancements to applications.
  • Act as customer advocate with Vendor development.
  • Identify opportunities for effectively satisfying enterprise information needs through automation.
  • Provide reports, information, and data files.
  • Other duties/projects as assigned.

Qualifications

Minimum Education: 

AS in computer-related field or equivalent combination of education and experience.

 

Minimum Experience: 

Minimum of six (6) years Information Systems or relevant functional area. Requires demonstrated deep understanding of technical computer operations in a client/server environment (for assigned applications). Two (2) years of IT project management experience. 

 

Licensure Requirement: 

Professional/clinical licensure (RN, ARRT, etc.) may be required based on assigned applications.

Average salary estimate

$90000 / YEARLY (est.)
min
max
$80000K
$100000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About APPL ANALYST SR, Covenant Health

As a Senior Application Analyst at Covenant Health in Knoxville, you'll be stepping into a pivotal role within the region's leading healthcare network. With our commitment to enhancing the lives of over two million patients annually, we're looking for a talented individual to support our software applications and serve as a vital link between our end-users and IT teams. In this full-time position, you will formulate and define solution scopes based on user needs, addressing complex problems with innovative solutions that align with business objectives. Your days will involve preparing detailed specifications for application configurations, analyzing system logic, and leading application version upgrades. You'll also oversee small projects, coordinating with teams to ensure timely completion, while building strong relationships with vendors to enhance our applications. Your expertise in technical environments and dedication to quality control will be essential for maintaining the integrity of our data systems. At Covenant Health, we pride ourselves on our excellent work culture and the recognition we've received as a top employer in the region, making this an exciting opportunity for anyone passionate about IT in healthcare.

Frequently Asked Questions (FAQs) for APPL ANALYST SR Role at Covenant Health
What are the responsibilities of a Senior Application Analyst at Covenant Health?

The responsibilities of a Senior Application Analyst at Covenant Health are diverse and significant. You'll be tasked with defining, implementing, and supporting software applications, while also resolving any application issues that may arise. Key duties include formulating solution scopes based on user needs, preparing specifications, performing system analyses, building application integration points, and leading software upgrades. Your role will also encompass quality control and data management, ensuring accuracy and appropriate usage across the databases.

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What qualifications are required for the Senior Application Analyst position at Covenant Health?

To apply for the Senior Application Analyst position at Covenant Health, candidates should have at least an associate's degree in a computer-related field or a combination of education and equivalent experience. You’ll need a minimum of six years in Information Systems or a relevant area, along with a demonstrated understanding of technical operations in a client/server environment. Additionally, two years of IT project management experience is preferred, and some positions may require a professional/clinical licensure.

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What kind of projects will a Senior Application Analyst handle at Covenant Health?

As a Senior Application Analyst at Covenant Health, you will oversee small projects and potentially phases of larger initiatives. Your role would involve coordinating the activities of project teams, identifying required resources, and developing schedules to ensure timely completion of projects. This includes managing application upgrades, enhancing functionalities, and resolving user-related issues to improve overall efficiency.

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What tools and technologies will be used by a Senior Application Analyst at Covenant Health?

In the Senior Application Analyst role at Covenant Health, you will work with various tools and technologies relevant to software applications and systems analysis. You'll be involved in configuring applications, developing scripts or programs, and conducting quality control across databases. Experience in a client/server environment is essential, as well as familiarity with application integration tools and project management software.

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How can a Senior Application Analyst at Covenant Health contribute to the organization?

A Senior Application Analyst at Covenant Health contributes significantly by ensuring the efficient operation of software systems that support healthcare services. By implementing solutions based on user needs, resolving application issues, and coordinating projects, you help maintain data integrity and streamline operations. Your advocacy for customer needs with vendors and your ability to identify automation opportunities will enhance overall organizational productivity and patient care.

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Common Interview Questions for APPL ANALYST SR
Can you describe your experience with application support and troubleshooting?

When answering this question, focus on specific examples of how you've supported applications in previous roles. Describe the types of issues you’ve resolved, the troubleshooting steps you took, and how you communicated with users throughout the process. Highlight your methodologies, tools used, and any measurable outcomes or improvements resulting from your interventions.

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How do you prioritize tasks and manage deadlines in project management?

Share your strategies for prioritizing tasks, such as using project management software or methodologies like Agile or Waterfall. Discuss how you assess urgency versus importance and how you communicate with your team. It's also a good idea to share an example of a project where your prioritization led to successful completion within deadlines.

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What methods do you use to gather user requirements for software applications?

In your response, emphasize your approach to engaging users, such as conducting meetings, interviews, and surveys. Talk about the importance of understanding their needs and how you translate these into actionable specifications. Provide an example of a successful requirement gathering project, detailing the satisfaction of users with the final outcome.

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How do you ensure data quality and integrity in your projects?

Discuss your experience with data auditing and testing methodologies. Highlight the steps you take to check data accuracy, validity, and consistency. Provide examples of techniques you've employed to maintain data integrity, such as implementing data validation rules or conducting regular audits.

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Can you explain your experience with application upgrades and implementation?

Discuss the specific application upgrades you've managed or been part of, detailing the planning and execution processes. Talk about how you assessed the need for upgrades, coordinated with stakeholders, and handled potential issues during implementation. Provide metrics or feedback that demonstrate the success of these upgrades.

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What do you believe is the most important quality for a Senior Application Analyst?

Reflect on qualities such as problem-solving skills, communication, and technical expertise. Emphasize the importance of being a team player and the ability to adapt to shifting user needs. Provide examples of how these qualities have helped you succeed in past roles.

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Describe a challenging project you’ve worked on and how you handled it.

When discussing a challenging project, provide context about the challenges faced, your specific role, and the actions you took to overcome them. Highlight your problem-solving strategies and any teamwork involved. Conclude with the results and what you learned from the experience.

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How do you stay updated with technology trends in application analysis?

Discuss your commitment to continuous learning through various resources such as webinars, online courses, or industry publications. Mention any professional groups you participate in or certifications you may pursue. This shows that you are proactive in keeping your skills relevant.

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How do you typically handle user feedback on software applications?

Explain your approach to gathering, analyzing, and implementing user feedback effectively. Talk about the importance of user satisfaction and how you ensure that their input is valued and acted upon. Provide an example of how user feedback led to meaningful changes in an application.

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What role do you believe communication plays in your position as a Senior Application Analyst?

Highlight the essential role that communication plays in facilitating collaboration among teams, managing user expectations, and ensuring clarity in project objectives. Discuss how you tailor your communication style to different audiences, ensuring that both technical and non-technical stakeholders are informed throughout a project.

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DATE POSTED
April 16, 2025

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