IT Support Intern

As an IT Support Intern at SoundCloud, your main responsibilities will include responding to and resolving daily IT support tickets, providing timely technical assistance to employees, configuring computers and hardware for new hires, and coordinating device collection and data archiving for offboarding. You'll also work closely with various teams like People Operations and Security to support joint projects and contribute to internal initiatives.

To apply for the IT Support Intern position at SoundCloud, candidates should have a basic knowledge of hardware setup and IT fundamentals, with experience in MACOS being preferred. Strong communication and organizational skills are essential, as well as a team-oriented mindset and a proactive attitude toward learning new skills.

The internship program at SoundCloud is designed with a strong focus on diversity, equity, and inclusion. We aim to create sustainable pipelines to discover and invest in diverse talent and develop future leaders while fostering an inclusive culture. Interns will benefit from mentorship and the opportunity to participate in Diversity Resource Groups, which promote the interests of underrepresented communities.

Applications for the IT Support Intern position at SoundCloud must be submitted by April 4th, 2025. Be sure to get your application in on time to join us for the exciting summer internship experience!

IT Support Interns at SoundCloud can expect a flexible work environment that promotes collaboration and allows for hybrid work. Attendance in the Berlin office will be required 2-3 times a week, providing opportunities to engage directly with the team and be part of the vibrant company culture.

When answering this question, provide a specific example of a technical issue you resolved. Detail the steps you took to identify the problem, how you implemented a solution, and the outcome. Focus on your problem-solving skills and ability to communicate technical information clearly.

Think about your approach to task management. Highlight your ability to assess the urgency and impact of each ticket, using a method such as a priority matrix. Discuss how you ensure that critical issues are addressed promptly while keeping communication open with users.

Here, discuss your experience with MACOS, emphasizing any specific tasks you've handled on the platform, such as installations, troubleshooting, or user support. If you're new to MACOS, express your eagerness to learn and any relevant experience you have with other operating systems.

Collaboration is key at SoundCloud. Share an example of how you've worked effectively with different departments, emphasizing your communication skills, adaptability, and focus on achieving common goals. Illustrate your respect for diverse perspectives.

Mention any ticketing systems or software you’ve used in previous roles or through academic experience. If applicable, discuss how these tools have streamlined your workflow or improved your support process, and express your willingness to learn new software.

It's crucial to emphasize the importance of excellent customer service, effective communication, and technical competence. Discuss how truly understanding user needs enhances the support experience and contributes to a positive workplace environment.

Talk about any online resources, courses, or communities you engage with to keep your IT skills up-to-date. Mention specific websites, forums, or professional groups where you learn about the latest trends, tools, and practices in IT support.

Provide a concise example of a process improvement you initiated or contributed to, explaining the issue, your action, and the resulting benefits. Focus on how your change enhanced efficiency or user experience, showing your proactive mindset.

Demonstrate your knowledge of security compliance by discussing the importance of data protection, user privacy, and adherence to organizational protocols. Highlight any formal training or experience you have with security measures and best practices.

In your response, express your passion for technology and music, linking SoundCloud’s mission to your interests. Discuss the opportunities for growth and contribution to a company that values diversity and innovation, showing that you align with their values and goals.