Creator Success Partner (Remote)

LTK’s mission is to empower the world’s premium lifestyle Creators to achieve maximum economic success. We have a huge opportunity ahead of us and we’re looking for team members who want to create, innovate and disrupt an industry. 

We empower our team members to drive innovation, create value, and continue to spearhead the creation of this industry — a game changer when it comes to career growth.

The Creator Success Partner role in our Creator Shopping team is a key role focused on nurturing creators throughout the lifecycle for growth and retention. This is an opportunity to manage a cohort of Creators and lead them to successful outcomes. 

This Creator Success Partner has direct impact over the evolution of serving our creators and raising revenue for creator segments. This will be achieved through development and execution of a community based strategy to engage our robust creator base.. 

Key measures of success will be revenue growth, creator satisfaction, and retention of creators on the LTK platform within assigned segments. Ideal candidates will have coaching or customer success experience in an online marketplace that supports small business or solopreneurs.

Customer Relationship Responsibilities:

• Deliver high quality coaching to (i) engage and educate our creator base, (ii) increase creator performance, (iii) drive incremental revenue.
• Understand creator needs, goals, and challenges and execute segmentation journeys to provide personalized support and guidance based on each creator group’s needs.
• Develop retention strategies and initiatives to reduce churn and ensure long-term partnerships with creators. 
• Deliver creator satisfaction, action creator feedback regarding experiences, pain points, and suggestions for improvement. Advocate for assigned creator segment needs and requirements within the organization.

Customer Education Responsibilities:

• Care for a top notch creator onboarding process to ensure a smooth transition onto the LTK platform. 
• Provide training and guidance on using the platform’s tools and features effectively, optimizing their experience, and maximizing their desired outcomes.
• Develop deep creator relationships and meet each Creator on their needs to provide a blended learning model to include virtual classroom, webinars, self-paced and just-in-time learning, and event-based training, using conventional and innovative learning technologies to aid in each Creator’s success.

Revenue Growth Responsibilities:

• Take each Creator assigned along the “Path to success” by defining the value proposition and desired outcomes at each stage of the creator journey.
• Establish and monitor key performance indicators (KPIs) for each creator.
• Develop strategy and workflow to create a best-in-class customer experience once creators are onboarded to LTK.
• Deliver growth coaching to creators across multiple verticals. Provide leadership, mentorship, and support to ensure their professional growth as a Creator and economic success.
• Monitor trends, patterns, and areas for improvement, and develop action plans to optimize creator success and retention.

What You’ll Bring

• 5+ years of experience in Customer Success, ideally in working with creators or other types of talent
• Experience in coaching entrepreneurs, conducting training and enablement oversight (or building and scaling new programs) is a plus but not required.
• Proven ability to meet and exceed growth and retention and revenue goals
• Strong executive presence and influencing skills; ability to build trust with employees and Creators at all levels
• Proven track record of building, producing and hosting educational events, driving adoption, and measuring the impact of enablement programs
• Comfortable presenting to and engaging top talent, both virtual and in-person; advanced in storytelling as a skill
• Excellent written communication skills with ability to quickly synthesize, interpret and communicate complex information to various audiences clearly and succinctly
• Strong collaboration and problem-solving skills
• Experience providing professional coaching
• Knowledge of and experience with HubSpot and other customer enablement tools and platforms

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What we offer

• The opportunity to be part of the leading global company in creator commerce
• A remote-first, productivity-first environment
• Competitive compensation and benefits package to meet the needs of you and your family
• 401(k) with LTK matching
• Wellness reimbursement
• Paid parental leave program
• Summer Fridays, birthday PTO, and paid volunteerism days
• In-person team events

Benefits package includes: Medical insurance, PPO, HSA, Wellness benefits, Vision insurance, Dental insurance, Paid maternity leave, Paid paternity leave, Family Bonding Time, Disability insurance, Life insurance, AD&D, Short-Term disability, Paid time off, Pet insurance benefits and more

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About LTK

Founded in 2011, LTK is the global technology platform purpose-built to empower lifestyle creators to monetize their content. The full-service platform connects brands, creators, and shoppers with a world-class shopping app and trusted tools and technology that make content instantly shoppable. Today, premium lifestyle creators in 150+ countries drive more than $3.6 billion in annual retail sales through their LTK Shop profiles. More than 20 million consumers turn to LTK Shops in the LTK shopping platform each month to find inspiration and instantly shop the styles recommended by their favorite creators. And, more than 6,000 brands partner with LTK to gain access to its global creator network for content that converts against performance-driven, cross-channel KPIs. LTK is headquartered in Dallas, TX, and currently operates on five continents. 

Our mission

To empower the world’s premium lifestyle Creators to achieve maximum economic success.

Our values

• Be a team player
• Make an impact
• Bring on the fun

Commitment to diversity

LTK believes diversity, equity, and inclusion are fundamental obligations that strengthen our team. We employ a diverse, multi-disciplinary team to build a meaningful company and culture. 

For US-Based Roles: We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B;  authorization to work in the U.S. is a precondition of employment.

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of LTK are considered the property of LTK and are not subject to payment of agency fees.

LTK is an Equal Opportunity Employer.