Client Implementation Specialist

Location: Annapolis preferred, open to remote What We Are Looking For Crisis24 is seeking a Client Implementation Specialist to coordinate the onboarding and implementation of new products and services for select clients. This role involves working closely with internal teams and clients to ensure a seamless transition, clear communication, and successful go-live processes. The specialist will provide training, track key metrics, and support post-implementation requirements while maintaining up-to-date knowledge of company strategies and technology enhancements. Strong organizational, communication, and problem-solving skills are essential to drive a smooth and efficient implementation experience.   What You Will Work On Responsible for coordinating the on-boarding and implementation of new products and services for select Crisis24 clients and other projects as assigned. Liaise with the relevant Major Account Executive and Account Manager to confirm service offerings and entitlement based on each client contract. Work directly with the client to obtain relevant information to perform the on-boarding and sign off on any launch requirements. Communicate significant issues or concerns to relevant internal stakeholders. Ensure each client is kept informed of progress throughout the on-boarding process and made aware of any issues/delays, promptly. Facilitate the go-live process of new clients to provide a seamless experience for Crisis24 and the client. The Client Implementation Specialist will also ensure any post-launch support requirements are communicated as relevant. Provide training to clients on how to use the system and educate them on post-Implementation process flow and communication channels. Maintain current knowledge of company strategies and technological/product development and participate in User Acceptance Testing of technology enhancements as needed. Responsible for collecting and sharing key metrics and KPIs for assigned implementations.  What You Will Bring Bachelor’s degree required 2 to 5 years’ experience Ability to organize and prioritize work with little supervision Effective time management and problem-solving skills Strong interpersonal skills including oral and written communications Unfailing attention to detail and superior organizational skills Ability to manage multiple projects simultaneously Excellent facilitation and presentation skills Excellent track record of delivery within agreed time frames Proficiency with Microsoft Office, especially Word, PowerPoint, Outlook, and Excel.