Senior Account Executive

As a Senior Account Executive at Crisp, your key responsibilities include managing the full sales cycle—from prospecting to closing—while collaborating closely with our Business Development and Marketing teams. You will proactively engage with inbound leads, conduct in-depth discovery sessions to understand client needs, and build lasting executive-level relationships with law firm leaders. Additionally, you will develop customized proposals, negotiate contracts that align with client objectives, and ensure a seamless client experience through collaboration with onboarding and support teams.

To qualify for the Senior Account Executive role at Crisp, candidates should possess a minimum of four years of consultative sales experience, preferably in B2B or enterprise industries. You should have a proven track record of exceeding sales targets and navigating complex sales cycles, particularly with multi-year contracts generating annual recurring revenue of $100k+. Proficiency with HubSpot for managing client relationships and data tracking is also essential, along with strong communication skills to engage effectively with senior executives.

Crisp is recognized as North America's #1 law firm growth company, which speaks volumes about our reputation in the industry. Our rapid growth—1470% in three years—offers immense opportunities for career advancement and professional development. We take pride in our employee-friendly policies, such as 100% company-paid health, vision, and dental coverage, along with generous paid time off and parental leave. By joining Crisp, you’ll not only enjoy competitive compensation but also contribute to impactful work in transforming the legal sector.

Once a Senior Account Executive at Crisp secures a new client, they will work closely with our onboarding and account management teams to facilitate a smooth implementation process. This collaborative approach ensures that the client's needs are met, and they receive exceptional support from day one. By maintaining clear communication and alignment with the client’s goals, we aim to create a positive and lasting experience that fosters trust and encourages long-term partnerships.

Senior Account Executives at Crisp enjoy an extensive benefits package that includes 100% payment of health, vision, and dental insurance, a 401K match of up to 4%, and generous paid time off policies. We also provide paid parental leave for new parents and offer relocation assistance for candidates moving to the Atlanta area. With these benefits, we strive to support our employees both professionally and personally, ensuring a balanced and fulfilling work experience.

In your answer, emphasize your consultative sales approach. Explain how you prioritize understanding the client's unique challenges and goals through engaging conversations. Share examples of how you've built rapport and trust with past clients, showcasing your ability to foster strong professional relationships.

Highlight specific instances where you've successfully navigated complex sales cycles involving high-value contracts. Discuss your strategies for negotiating terms that benefit both parties while aligning with the client's long-term objectives to emphasize your value in handling significant agreements.

Discuss your proactive approach to sales, including how you identify potential leads through research and creative outreach methods. Mention how you set measurable goals and utilize tools like HubSpot to track progress, allowing you to adjust strategies as needed to ensure you consistently exceed targets.

Explain your method for addressing client objections with empathy and understanding, reinforcing your abilities as a consultant. Share specific examples of objections you've encountered, the responses you gave, and how those efforts ultimately led to successful closed deals.

Talk about your experience using HubSpot and how its features enable you to manage leads effectively. Discuss how you categorize prospects, track interactions, and rely on data-driven insights to maintain an organized and productive sales pipeline.

Provide an example where you tailored a proposal to meet a client's distinct needs. Highlight your process for researching their challenges, aligning your solutions with their objectives, and how this customization helped secure the deal.

Reflect on the importance of collaboration in sales roles. Share your experiences working with cross-functional teams and explain how maintaining open communication contributes to shared success. Highlight a specific instance where teamwork led to a better client outcome.

Discuss your intrinsic motivation, whether it's the thrill of closing deals, the satisfaction of helping clients achieve their goals, or the challenge of meeting targets. Share specific achievements that highlight what drives you to succeed in your career as a Senior Account Executive.

Your definition of success should encompass not just meeting sales targets, but also creating meaningful client relationships and contributing to their growth. Discuss how you gauge satisfaction through feedback and long-term partnerships that result from your efforts.

Express your enthusiasm for Crisp’s mission and rapid growth in the legal industry. Share what draws you to the company's goals, culture, or specific achievements such as their best-selling book and renowned conference. Personalize your response to convey genuine interest.