Sr. Technical Support & Analytics Engineer
Role: Sr. Technical Support & Analytics Engineer
Job Type: Full Time, Remote
Do you want to work with founders who have built great products, had successful exits and been through the IPO journey? Join Crogl and be at the forefront of revolutionizing security operations with AI. As a Technical Support & Analytics Engineer, you'll both delight customers with your technical expertise and empower high-performance security teams through our cutting-edge security analytics platform.
What You Will Be Doing:
Serve as primary technical support contact for Crogl customers, diagnosing and resolving issues with deployments
Create and maintain knowledge base articles and technical documentation
Develop and implement security operations use cases for customers, delivering compelling demonstrations of Crogl's capabilities
Develop prototypes and extensions based on threat advisories, best practices or customer driven use cases
Collaborate with engineering to address escalations, create new features and extend use cases
What You Bring to the Team:
A passion for listening, diagnosing and solving problems for customers
Experience with databases, datalakes and log tools (Postgres, Databricks, Splunk)
Experience with compound AI components (LLMs, Vector DBs, containers)
Deep understanding of security operations use cases and workflows
Proficiency in Python and familiarity with cloud services (AWS, Azure, GCP)
Strong communication skills to translate complex technical concepts to both technical and non-technical audiences
What Separates You from Others
Knowledge of AI and machine learning in cybersecurity
Experience working on a security team
Proven experience building or supporting security products
A track record of thriving in fast-paced, agile environments
Education
Bachelor’s degree or higher in Computer Science or equivalent experience
Crogl is an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
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