Operations Control Center Manager II (Onsite- Swing Shift)

As an Operations Control Center Manager II at Cruise, you will oversee the Operations Control Center, ensuring seamless operational management across shifts. Your role involves directing various supporting departments, making strategic decisions during operational irregularities, and maintaining high standards of customer service integrity. You'll be responsible for communication with stakeholders, managing resources effectively, and driving improvements in safety and efficiency.

To be considered for the Operations Control Center Manager II role at Cruise, candidates should have over 10 years of relevant experience demonstrating proven leadership capabilities. A graduate degree or a bachelor's degree with equivalent work experience is essential. Strong communication skills, composure under pressure, analytical problem-solving abilities, and a high sense of urgency are also crucial for success in this position.

The work environment for an Operations Control Center Manager II at Cruise is dynamic and collaborative. You will be part of a vibrant team dedicated to advancing autonomous vehicle technology. Safety, innovation, and teamwork are at the heart of our culture. You will manage operations on a swing shift, collaborating closely with various departments to address challenges and ensure operational excellence, all while advocating for a diverse and inclusive workplace.

The Operations Manager II at Cruise is tasked with overseeing the entire Operations Control Center. This includes managing day-to-day operations, directing the OCC Watch Officers, providing company-wide communications on operational status, and ensuring the coordination of deployment plans. Additionally, you will lead strategy meetings, manage crisis situations, and help define new operating policies with a commitment to continuous improvement.

While prior experience in the autonomous vehicle industry is considered a significant advantage for the Operations Control Center Manager II position at Cruise, it is not a strict requirement. Candidates with substantial management experience in similar fast-paced and operationally complex environments, such as a technology or startup company, are also encouraged to apply.

Cruise offers a comprehensive benefits package for the Operations Control Center Manager II position, including competitive salaries, medical, dental, and vision insurance, mental health benefits, paid time off, a 401(k) matching program, and flexible working arrangements. We are committed to ensuring the well-being of our team members through various perks and support programs.

Absolutely! At Cruise, we believe in the strength of diverse experiences. We encourage candidates to apply for the Operations Control Center Manager II position, even if they don't meet every single requirement. Your unique skills and perspectives may align perfectly with our team needs, and we value individual contributions and growth potential.

When answering this question, highlight specific instances where you successfully managed teams during high-pressure situations. Focus on how you motivated your team, made critical decisions, and ensured operational excellence. Be sure to mention any relevant metrics or examples that showcase your leadership impact.

Discuss your approach to crisis management, including strategies you use to stay calm and collected. Share techniques that help you analyze the situation quickly, prioritize actions, and involve the right stakeholders. Providing an example where you navigated a crisis effectively would strengthen your answer.

In your response, emphasize the importance of clear communication channels. Discuss tools and methods you've employed to improve interdepartmental communication, such as regular status meetings, feedback loops, and collaborative platforms. Providing a successful outcome from your past experiences can illustrate your proactive approach.

Outline your strategic approach to identifying and resolving operational disruptions promptly. Talk about how you would analyze the root cause, allocate resources effectively, and communicate the plan of action to stakeholders, ensuring minimal impact on service quality.

Describe methodologies you have experience using to foster continuous improvement, such as Lean, Six Sigma, or data-driven decision-making. Sharing specific improvement projects you've led, the results achieved, and stakeholder buy-in can help demonstrate your effectiveness in driving positive change.

Prepare a concise overview of a project where you achieved tangible benefits for the organization. Discuss your initial assessment, the implementation plan, the challenges faced, and how you measured success. This demonstrates your results-oriented mindset.

Explain your risk management strategies, such as risk assessment processes, mitigation plans, and monitoring systems. Providing a specific example where you identified a risk early and successfully navigated it can showcase your analytical and proactive approach.

Discuss your beliefs about leadership and team development. Emphasize the importance of mentorship, professional growth opportunities, and fostering an inclusive environment. Share a story that exemplifies how you have successfully supported and developed team members.

Detail your methods for effective task prioritization, such as using triage systems or tools to assess urgency and impact. Mention how you maintain flexibility in your plans while ensuring that critical tasks are addressed promptly, enhancing overall operational efficiency.

Talk about your strategies for employee engagement, including recognition programs, feedback mechanisms, and fostering open communication. Highlight how you have created a motivating environment that encourages high performance and accountability among team members.