Customer Service and Retention Specialist (REMOTE-US)

Description

Join ELVTR, a rapidly growing international EdTech startup revolutionizing online education with live online courses taught by industry leaders from companies like Google, Microsoft, Netflix, and Amazon.

We are seeking a motivated, empathetic, and detail-oriented individual to join our team as a Customer Service and Retention Specialist. The ideal candidate will have excellent communication and problem-solving skills and the ability to handle a wide range of customer service responsibilities.

This is a full-time remote position for candidates located anywhere in the United States.

Responsibilities:

• Handle all refund requests in a timely and efficient manner, ensuring student’s satisfaction while adhering to company policies and procedures.
• Retain customers by addressing complaints and concerns in a professional and empathetic manner.
• Manage accounts receivables and maintain accurate records of customer payments and balances, communicating with clients to ensure timely payment.
• Process chargeback claims from start to finish, including gathering necessary documentation and evidence to support our company's position in disputes.
• Respond to students’ inquiries, issues, and complaints, and provide timely and satisfactory resolutions to improve overall customer satisfaction.

Requirements

• Bachelor's degree in Business or Accounting or equivalent work experience in customer service or a related field.
• Experience in customer retention or high-end customer service is required.
• Excellent communication and interpersonal skills, with the ability to handle difficult situations with professionalism and empathy.
• Strong problem-solving and conflict-resolution skills, with the ability to handle complex issues under pressure.
• Detail-oriented and organized, with strong time-management and multitasking abilities.
• Tech-savviness and experience with CRM software is preferred.

Benefits

We offer a competitive compensation package that includes a base salary plus commission on all retained business, providing an opportunity to increase earnings based on individual performance. ELVTR offers a comprehensive benefits package, including health, dental, and paid time off.

We encourage you to apply if you are passionate about providing outstanding customer service and have the qualifications and experience to succeed in this role.