Job details

IT Director, vCIO

The IT Director, vCIO’s principal role is to create and maintain long term relationships with our clients. This is accomplished through gaining an intimate knowledge of the client’s business and helping them infuse their business strategy with technology. This position focuses primarily on the business relationship with the client and leveraging Cutting Edge’s technical resources to improve their operational efficiencies.

Pushing sales is not a specific duty; however, when the vCIO shows the client ways they can improve their bottom line through technology and points out potential areas of business risk, sales naturally occur. In addition, it is the vCIO’s responsibility to continually prove to the client the value of our services. The vCIO is a dedicated contact for their assigned clients. Client satisfaction, and discovering additional opportunities fall under the realm of the vCIO.

Cutting Edge Network Technologies is a growing Managed Services Provider located in Maitland, Florida. We have been in business for over 20 years and have provided service to hundreds of small businesses. We have refined our culture and built a great team, which is exemplified by our five core values: Exceptional Client Experience, Do the right thing, It's all about people, Today not Tomorrow, Passionate and Determined. Check us out at https://www.cuttingedgenet.com.

Provide vCIO services to approximately 30-40 assigned Cutting Edge Process clients.
Have approximately 10 unique client touches per week
Schedule and attend 2 technology strategy meetings with different client POCs per week
Rank and compile recommendations on best practices based on information collected during Network Administration visits
Present recommendations in report form to client POCs and decision makers during technology strategy meetings
Build business relationships, understand client workflows, evaluate business models and use this information to drive technology recommendations
Identify business risk based on technical alignment with industry best practices
Build technology budgets for clients looking forward 24-60 months
Create and present approximately two project proposals including budgets and plans per week
Work with Network Administrators to evaluate and prioritize areas in need of improvement based on technical alignment with Cutting Edge best practices
Act as an escalation resource for client issues arising from the rest of the team
Regularly meet with Sales team to review client and partner referral opportunities
Document and track all client contact activities

Additional Duties and Responsibilities

Promote and represent the corporate culture and core values in all aspects of your job duties.
Familiar with the client I.T. environments
Basic understanding of Line of Business (LOB) applications and associated vendors
Handle issues that have escalated via another service delivery area or by the client
Help define best practices
Ensure client satisfaction
Coordinate with Proactive Network Administrator to ensure technology meets business goals

Knowledge, Skills, and/or Abilities Required (Qualifications)

5+ years of progressively responsible IT Management, prior client management or MSP experience a plus
Proven ability to manage communication and relationships with senior executive business stakeholders
Experience in the IT budgeting process
Bachelor’s degree or equivalent experience
Additional technical or industry certifications a plus

Computer Skills

Familiarity and understanding for key technology solutions. Mainly Microsoft platforms, cloud, firewall/security technology, virtualization technologies, switching/routing technologies

Physical Requirements

While performing the duties of this position the employee is regularly required to sit, talk, and listen. The employee is regularly required to use hands to finger, handle or feel, and reach with hands and arms. The employee is required to stand, walk, and drive or ride in a motor vehicle. The employee must occasionally lift and/or move up to 50 lbs. Must have the ability to travel, sometimes with short notice and be able to provide after-hours support and weekend implementation as needed.

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Free Food & Snacks
Training & Development

Average salary estimate

$105000 / YEARLY (est.)

min

max

$90000K

$120000K

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What You Should Know About IT Director, vCIO, Cutting Edge Network Technologies

As the IT Director, vCIO at Cutting Edge Network Technologies, you will embark on an exciting journey to not only lead but also nurture profound relationships with our diverse clientele. Your role will go beyond managing technology; it’s about understanding the unique business landscape of each client and aligning their goals with the right technology strategies. You'll be the trusted advisor, making sense of complex technical jargon and demonstrating how our cutting-edge solutions can enhance operational efficiencies and mitigate risks. With an impressive track record of over 20 years, we pride ourselves on our exceptional client experiences and a strong commitment to our core values. You’ll engage with around 30-40 assigned clients, juggling technology strategy meetings and crafting tailored project proposals weekly. It’s not about pushing sales; it’s about genuinely guiding clients toward tech solutions that boost their bottom line. Your insights will shape the future of their technology landscapes, all while ensuring they see the value in our services. Communication is key; you'll regularly touch base with clients, diving into their workflows and evaluating their IT environments. We’re looking for someone who not only meets the technical qualifications but also embodies our passionate and people-centered approach. This is your chance to make a significant impact in the managed services arena while growing your career with an innovative team dedicated to excellence.

Frequently Asked Questions (FAQs) for IT Director, vCIO Role at Cutting Edge Network Technologies

What responsibilities does the IT Director, vCIO at Cutting Edge Network Technologies have?

The IT Director, vCIO at Cutting Edge Network Technologies is responsible for building long-lasting relationships with clients, providing vCIO services to multiple Process clients, attending technology strategy meetings, and presenting actionable recommendations. The role entails evaluating client workflows, identifying business risks, and creating technology budgets while also acting as a dedicated point of contact for all client needs.