Junior Technical Implementation Consultant

As a Junior Technical Implementation Consultant at ASE Global, your responsibilities will primarily revolve around implementing and configuring business reports using Excel, VBA, and Macros. You'll be managing BI and BM tickets throughout their lifecycle, ensuring prompt updates for end users. Additionally, you will liaise with clients to improve data quality, record user queries, and perform QA and testing of tasks. This role requires strong communication skills as you'll be working not only with internal teams but also directly with customers in both German and English.

To qualify for the Junior Technical Implementation Consultant position at ASE Global, candidates should possess at least a bachelor's degree in Business Administration, Computer Science, Information Technology, or a related technical field. You’ll also need 2+ years of professional experience in a similar technical implementation role. Proficiency in Microsoft Excel and sound IT skills are essential, along with a professional level of fluency in both German and English to manage communications and documentation effectively.

While ASE Global welcomes a variety of backgrounds, candidates with experience in the automotive industry or business management will find their skills particularly advantageous. Familiarity with technical support services, remote desktop support, and a solid understanding of financial accounting will also give candidates an edge in this highly dynamic role.

ASE Global is dedicated to fostering professional growth among its Junior Technical Implementation Consultants. By working closely with experienced team members, you'll have ample opportunities to learn best practices in implementation and customer service. We also encourage participation in workshops and training sessions, ensuring that you have the resources to continually improve your skills and advance your career.

The hybrid work model at ASE Global provides flexibility for Junior Technical Implementation Consultants. While you’ll be required to be within commutable distance from our Vienna office, the position allows you to work remotely part-time, accommodating your work-life balance. This setup helps you maintain productivity and career satisfaction while being an integral part of our vibrant team.

When implementing customer reports, I start by thoroughly understanding the client's requirements and objectives. I believe in mapping out the implementation steps clearly and communicating with stakeholders at every stage to ensure alignment. I also maintain documentation of the processes and leverage tools like Excel and VBA to enhance efficiency and accuracy during the implementation phase.

Certainly! In a previous role, I encountered a critical technical issue where a customer’s data report was incorrect due to a configuration error. I quickly diagnosed the problem by conducting a root cause analysis and worked collaboratively with my team to rectify it. I kept the client updated throughout the troubleshooting process, ensuring effective communication. This not only resolved the issue but also strengthened our relationship with the customer.

I have experience using various ticket management systems, such as Jira or Zendesk, to track customer inquiries and issues. I prioritize understanding the urgency of each ticket, categorize them appropriately, and ensure timely follow-up. Documentation is critical in this process, and I also focus on maintaining clear communication with clients to keep them informed on progress.

To ensure high attention to detail, I utilize checklists and structured templates that guide my work. I also make it a habit to double-check my reports and configurations for any discrepancies before submission. By maintaining a systematic approach and leveraging peer reviews, I minimize errors and enhance the quality of my output.

I have extensive experience with Excel, including using advanced functions, VBA for automation, and creating pivot tables for data analysis. My analytical skills come into play when I'm tasked with interpreting data trends to inform decisions. I enjoy transforming complex data into meaningful insights, enabling easier understanding for clients.

When communicating with non-technical stakeholders, I aim to simplify complex technical jargon into relatable concepts. I usually focus on explaining how technical issues impact their work or business in practical terms. Using visuals and practical examples helps maintain engagement and ensures that everyone understands the core message.

In a fast-paced environment, I prioritize tasks by assessing their urgency, impact, and deadlines. I often use a prioritization matrix to categorize tasks and ensure that crucial deliverables are met without compromising quality. Clear communication with my team about capacity and deadlines also helps to align our workflow effectively.

I have worked closely with cross-functional teams in various roles, often collaborating with project managers, developers, and sales personnel. My approach is to establish open lines of communication and foster collaboration through regular check-ins to ensure everyone is aligned toward common goals, ultimately driving project success.

During high-pressure situations, I stay calm by focusing on task prioritization and managing my time efficiently. I find that taking a moment to breathe and approach the problem methodically helps reduce anxiety. Also, maintaining transparency with my team and clients helps manage expectations and keeps the focus on finding solutions rather than getting overwhelmed.

My understanding of business management principles involves recognizing the importance of aligning technical solutions with business goals. I believe in the significance of effective communication, resource allocation, and performance measurement. By applying these principles, I can help drive project success while ensuring customer satisfaction and operational efficiency.