Coordinator, Member Communication Services

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Data Validation Coordinator will use their experience and skills to be responsible for timely and accurate quality validation for member’s correspondence, including but not limited to: documents for correct content so letters can accurately print and mail to members. Operational letters, ID cards, COBs, ANOCS and welcome kits for all members. Establish a positive working relationship with internal and external customers by providing accurate, reliable and timely file submissions and error resolution. This is accomplished through Data Validation (DV) review of Beneficiary data for Med D beneficiary

You will be responsible for supporting daily work and special projects, securing data files, and timely execution of member mailings. You will also coordinate, as appropriate, with internal partners, and engage in changes to the communications environment. Areas of involvement include daily work activity with Sr. Analysts, Analysts and Manager.  

This is a position that

• Act as individual contributor and team player for any Data Validation initiatives.
• Identify and assist team to ensure all work is preformed within SLA.
• Maintains average monthly accuracy over 85% 
• Plays a role in Data Validation Initiatives 
• Identifies trends and high risks letters

Required Qualifications

• 2 years of work experience within a healthcare / PBM environment
• Intermediate to advanced level in Microsoft Excel, Access, Word, and Outlook
• Proofing/Validation experience and understanding of variable information
• Excellent communication skills, both written and verbal
• Strong time management, including good organization and multi-tasking abilities
• Flexibility, strong accountability and good teamwork skills

Preferred Qualifications

• Knowledge of Medicare Part D letter requirements
• Ability to work independently and as part of a team in a fast paced environment
• Problem solving experience
• Experience working with multiple internal and external partners
• Demonstrated ability to work productively in a dynamic environment
• Lead by example; informal leadership skills
• Partner and support others to achieve overall team goals
• Bachelor’s degree preferred.

Education

Verifiable High school Diploma or GED required

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $25.65

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/23/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.