Mgr,Account Service (IC)

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Overview:

The Senior Account Manager plays a pivotal role in developing and maintaining strong external and internal relationships to achieve customer satisfaction, revenue, membership, and earnings objectives for existing customers within an assigned book of business. This role represents the CVS Healthspire Payor Solutions portfolio. The Senior Account Manager examines sales, account management, and business retention metrics for products and services, supporting profitable growth and other business objectives. Strategic business plans for accounts and customer relationships are managed, focusing on revenue growth, member retention, and the achievement of financial objectives.

Key Responsibilities:

• Relationship Management: Develop and maintain strong external and internal relationships to ensure customer satisfaction and loyalty. Engage with clients to achieve revenue, membership, and earnings objectives within an assigned book of business.
• Sales and Retention Metrics: Analyze sales, account management, and business retention metrics to support profitable growth and other business objectives. Implement strategies to continually improve these metrics. Participate in prospecting and best and finalist meetings.
• Strategic Planning: Manage strategic business plans for accounts and customer relationships, focusing on revenue growth, member retention, and financial objectives. Identify and execute cross-sell strategies from the entire spectrum of product lines and other business areas.
• Program Implementation: Assist in establishing and implementing results-based programs and innovative initiatives for account management and business retention. Provide general supervision for junior teammates to ensure successful execution.
• Industry Expertise: Apply in-depth knowledge of account management and business retention fields to offer valuable feedback and make decisions that enhance organizational growth and visibility.
• Customer Solutions: Offer creative product and service solutions to address evolving client needs. Collaborate cross-functionally to ensure client's needs are met.
• Service Efficiency: Collaborate with team members on implementation, managing the integration of client's and CVS Healthspire's internal organizations to ensure a smooth transition. Identify, implement, and monitor service efficiencies, including performance guarantees.
• Client Monitoring: Continuously monitor client's product lines and services to ensure their needs are being met. Follow through on outstanding issues to resolution.

Required Qualifications:

• 5+ years of experience in account management, sales, or a related field, preferably within the healthcare or insurance industry.

Preferred Qualifications:

• Strong knowledge of the payor solutions landscape and industry trends.
• Excellent communication, negotiation, and relationship-building skills.
• Proven ability to manage a profitable book of business and achieve financial objectives.
• Strategic thinking and problem-solving skills with a focus on customer satisfaction and retention.
• Ability to work collaboratively across functions and influence decision-making.

Preferred Qualifications:

• Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field or equivalent work experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,300.00 - $159,120.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/30/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.