Spvr,Clinical Documentation=OSH - job 2 of 2

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Company: Oak Street Health

Title: Supervisor, Clinical Documentation (Full-time)

Location: Remote / Central 

Role Description

The goal of this position is to support all care teams across the organization  in comprehensive and targeted chart reviews -- to ultimately facilitate efficient and effective medical care for our patients. In addition, this role will partner with regional and central leaders, particularly Population Health Directors, Senior Medical Directors, Senior CISs, and CDS program leaders, to support chart review workflow optimization. The Supervisor acts as an in-role expert on all CDS related matters including: training, ongoing audits and assistance with implementation of any new CDS workflows and queries. In addition, the Supervisor will engage with the Manager, Clinical Documentation to facilitate successful onboarding of new CDSs. The Supervisor will report to the Manager, Clinical Documentation. 

Responsibilities:

• Lead a team of up to 8 CDSs

  • Ongoing audits and feedback for CDSs in pod

    • Routine 1:1s

  • Point person for suspecting questions from CDSs within their pod 

  • Conduct bi-weekly pod meetings

• New CDS onboarding

  • Quarterly Slide Training for CDS Onboarding will be shared between Supervisors with rotation based on new hire start date 

• Documentation Reviews and Suspecting

  • Chart reviews for high priority / new providers / first WRVs / targeted lists

  • Attendance at targeted Clinical Documentation Reviews as needed

  • Partnership with Population Health Directors on general chart review support and strategies for region

• Medical Records 

  • Access and review HIE/EMRs to identify potential suspects based on test results, imaging reports, etc.

  • Identify need for medical records requests from patient information, including payer data

• Be an expert in tracking down and leveraging external resources, such as hospital records, Blue Button, and payer data, to support retrospective and prospective accurate documentation 

• Identify regional trends and training opportunities to support clinical documentation accuracy improvement

• Identify and analyze opportunities for improving patient quality outcomes and cost of care

• Analyze chronic condition prevalence based on patient demographics and identify opportunities for interventions

• Structure initiatives to drive improvement in quality and risk adjustment documentation results

• Monitor clinical documentation efforts 

• Develop predictive analytics insights

• Other duties, as assigned

What we're looking for:

• At least 6 months experience as a CDS

• Ease and expertise working with multiple technical systems

• Ability to collaborate across multiple teams and engage in multiple perspectives to work toward a common goal

• Proven experience and ability to build relationships with Providers

• Ability to succeed in a fast-paced, ever-changing environment 

• Self-starter with high degree of drive, initiative, and follow through 

• Ability to develop, plan, and implement short-and long-range goals 

• Exceptional interpersonal, written and verbal communication skills

• Commitment to company vision

• Expert in accurate and specific documentation

• US work authorization

• Someone who embodies being “Oaky”. 

What does being “Oaky” look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined 

Why Oak Street Health?

Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities and focused on the quality of care over the volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.

Oak Street Health Benefits: 

• Mission-focused career impacting change and measurably improving health outcomes for Medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership development and continuing education stipends

• New centers and flexible work environments

• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal-opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.