Supervisor, Community Health Advocate

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

**This role requires you to live within the Greater Philadelphia area**

Role Description

Are you passionate about fighting health disparities? Do you love building collaborative, high-performing teams? We are looking for an energetic, organized leader with experience in community engagement and clinical social work or case management to manage a team of community health advocates (CHAs). CHAs are natural helpers who share life circumstances (race, socioeconomic status, language, etc.) with the people they serve. Using an evidence-based model of care, CHAs provide structured advocacy, social support, and navigation to help their clients reach their health goals.

Core Responsibilities:

• Recruit CHAs through engaging with local CBOs

• Lead a team of CHAs who are supporting patients in the community and integration within clinics, hospitals, and collaboration with community-based organizations

• Support and coach CHAs so they do their best work for clients

• Analyze reports to ensure your CHAs are doing a good job

• Integrate CHAs with care teams working in clinics and hospitals; collaborate with community-based organizations

• Regularly partner with program leaders to strategize optimal ways to implement organizational initiatives

• Champion organizational initiatives with CHAs to assist with understand how their work drives organizational goals and excellent patient care

• Other duties, as assigned

What We’re Looking For:

• Leadership experience with a non-profit or community-based organization

• Experience with clinical social work or case management

• Excellent understanding of the healthcare and social service systems including processes for enrolling in public benefits

• Knowledge of the resources and community-based organizations in the community

• Comfortable analyzing reports and using data to drive performance results

• Excellent oral and written communication skills

• College degree; MSW or MPH a plus.

• Passion for fighting health inequality

• Proficient with Microsoft Office and Google Suite

• Detail-oriented with excellent problem-solving skills

• Highly organized and independently driven with the ability to manage multiple priorities 

• Highly organized and independently driven with the ability to manage multiple priorities 

• Strong accountability and discipline against timelines and deliverables

• US work authorization

• Someone who embodies being “Oaky”

What does being Oaky look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient communities, and focused on the quality of care over volume of services. We are an organization on the move! With over 200+ locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.

Oak Street Health Benefits: 

• Mission-focused career impacting change and measurably improving health outcomes for Medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership development and continuing education stipends

• New centers and flexible work environments

• Opportunities for high levels of responsibility and rapid advancement

 

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$43,888.00 - $93,574.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/13/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.