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Senior Information Developer

Company Description

About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.

Job Description

As a Senior Information Developer (Technical Writer) at CyberArk, you’ll be part of a motivated, dedicated, and experienced team that protects many of the largest organizations in the world.

The primary focus of the User Assistance (UA) team is to help customers be successful when adopting and using our products to protect their machine identities. The UA team develops content for a variety of audiences including CISOs, security experts, network administrators, DevOps, software developers, server owners, and certificate managers. Customers and our fellow team members depend on our documentation every day.

In addition to traditional documentation methods of researching and writing content, we seek to become subject matter experts ourselves on the products and features we document. We believe this approach is key to being highly effective in our primary role as technical communicators

  • Seek to learn and understand the core business, delivering real business value by designing world-class user assistance.
  • Work across multiple tools and formats (including markdown and HTML), whatever it takes to create the optimal user experience.
  • Work closely with product owners, software developers, and User Experience (UX) designers to develop clear, concise, and friendly microcopy in all our product user interfaces, from tool tips to system and error messages.
  • Harvest contributions from other subject matter experts because, as with software development, community involvement leads to higher quality content. We take a Docs Like Code approach to better enable reviews and contributions.

Qualifications

The ideal candidate will:

· Have 7+ years of experience writing about complex software for a mixed audience.

· Have strong English language skills, including excellent verbal and written communication abilities.

· Possess excellent authoring and editing skills.

· Demonstrate technical aptitude and an innate curiosity for how technology works.

· Be passionate about helping users spend more time using and less time learning software.

· Be comfortable learning things they might not be familiar with, such as Linux and command line tools like Git Bash.

· Have a proven ability to make complex ideas easier to understand.

· Have experience developing excellent microcopy (for example, writing tool tips, system and error messages, etc.)

· Have the ability to handle multiple projects at the same time while meeting release deadlines.

· Be proficient with Madcap Flare or other relevant documentation tools (ie: Robohelp, Framemaker or open-source tools such as mkdocs, markdown, etc.)

· Show confidence and experience working on multiple platforms (such as Windows, Linux, or Mac).

· Have experience working with source control software, such as Git, Bitbucket or GitHub.

· Have experience working in an Agile environment.

· Have a Bachelor’s degree (or higher) in English, Technical Writing, Computer Science, or equivalent experience.

What sets you apart:

· Courage and experience to challenge the status quo.

· Experience documenting Enterprise and/or cloud-native cybersecurity software.

· Experience developing quality API and SDK documentation.

· Experience working with Kubernetes.

· Experience working with global talent and the challenge of varying time zones, accents and cultures to carry out team objectives.

· Experience working on cloud-based projects.

· Experience working with markdown.

· Experience working in HTML and CSS.

· Experience documenting API-led connectivity related to business practices, integrating Venafi products with third-party software.

· Experience or familiarity in working with data centers.

· Familiarity with JavaScript.

· Experience writing code in one or more coding languages.

· Writing samples and other materials showing off your talents and skills will be required.

#LI-Remote

#LI-HA1

Additional Information

CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

We are unable to sponsor or take over sponsorship of employment Visa at this time.

The salary range for this position is $105,000 – 145,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

 

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Average salary estimate

$125000 / YEARLY (est.)
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$105000K
$145000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Information Developer, CyberArk

If you’re looking to take your skills to the next level, join CyberArk as a Senior Information Developer! Based in sunny Phoenix, Arizona, you'll work with a passionate and experienced team dedicated to delivering top-notch documentation that helps our clients protect their most critical assets. We believe that effective communication is the key to successful technology adoption, and that's where you come in. You will craft clear and engaging content that addresses the needs of various audiences, including CISOs, security experts, and developers. Your role will involve researching and writing technical documentation, while also becoming a subject matter expert on our products to ensure that users can easily understand and utilize our solutions. You’ll be creating content in multiple formats, collaborating closely with product owners, software developers, and UX designers to generate user-friendly microcopy across our applications. With a focus on making complex topics easier to digest, your work will be vital to maintaining the high standards of the User Assistance team. If you have a genuine curiosity for technology, a knack for writing, and the ability to juggle multiple projects, we'd love to have you on board to help us elevate the user experience at CyberArk!

Frequently Asked Questions (FAQs) for Senior Information Developer Role at CyberArk
What are the responsibilities of the Senior Information Developer at CyberArk?

As a Senior Information Developer at CyberArk, you will be responsible for creating clear and concise documentation to support our diverse audience, including security professionals and IT administrators. Your duties will involve research, writing, and collaborating with cross-functional teams to develop effective user interfaces and microcopy. You'll also leverage various authoring tools and formats to deliver optimal user experiences.

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What qualifications are needed to become a Senior Information Developer at CyberArk?

To qualify for the Senior Information Developer position at CyberArk, candidates should possess at least 7 years of experience in technical writing, preferably within the software industry. Strong writing and editing skills, a technical aptitude, and experience with documentation tools, such as Madcap Flare or Markdown, are essential. A Bachelor's degree in a related field is also preferred.

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How does the User Assistance team at CyberArk approach documentation?

The User Assistance team at CyberArk takes a collaborative approach to documentation, emphasizing the importance of becoming subject matter experts on the products they document. They aim to produce high-quality content by involving contributions from various experts within the company and following a 'Docs Like Code' methodology to facilitate collaborative reviews and contributions.

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What skills can set a candidate apart for the Senior Information Developer role at CyberArk?

Candidates can stand out for the Senior Information Developer role at CyberArk by demonstrating experiences with enterprise or cloud-native cybersecurity software, API documentation, and working in Agile environments. Familiarity with technologies such as Kubernetes, Git, or coding languages will also enhance their profile, alongside the ability to navigate diverse teams across various cultures.

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What is the typical salary range for a Senior Information Developer at CyberArk?

The salary range for a Senior Information Developer at CyberArk is typically between $105,000 and $145,000 per year. This compensation may vary based on job-related knowledge, skills, and experience, and may include commission or discretionary bonuses based on performance.

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Common Interview Questions for Senior Information Developer
Can you describe your experience with technical writing and its relevance to the Senior Information Developer role?

In an interview for the Senior Information Developer position at CyberArk, focus on specific technical writing projects you've completed, detailing the processes you used to research and create documentation. Highlight any challenges faced and how you used feedback to improve your work, emphasizing how this experience prepares you for the technical communication needs at CyberArk.

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How do you ensure complex technical concepts are communicated clearly to varied audiences?

When answering this question, share your strategies for understanding the audience's perspective and adjusting your writing style accordingly. Discuss how you might conduct user interviews or surveys to gather insights that aid in crafting content that is both accessible and informative, which is crucial for a Senior Information Developer at CyberArk.

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What documentation tools are you proficient in, and how have they aided your writing process?

Detail the documentation tools you’ve worked with, such as Madcap Flare or Markdown, and explain how these tools have improved your content creation process. Discuss specific features that help in formatting, collaboration, or version control, showing how you're equipped to contribute effectively at CyberArk.

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How do you handle tight deadlines and multiple projects in a technical writing role?

Describe your time management techniques, such as prioritizing tasks and setting clear milestones for each project. Share examples of how you successfully managed projects under pressure while ensuring high-quality documentation, which is essential for the pace at CyberArk.

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Give an example of how you have worked collaboratively with developers or product teams.

Provide a specific instance where you've collaborated with developers or product managers to gather requirements for documentation. Highlight your communication skills and adaptability that facilitated creating content that met both user needs and product features.

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What role does feedback play in your documentation process?

Emphasize the importance of feedback in your writing process and share how you actively seek it from peers and users. Discuss how you implement their suggestions to improve clarity and usability, showcasing your commitment to quality documentation, which is vital for a Senior Information Developer at CyberArk.

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How do you keep up with industry trends and technology changes relevant to cybersecurity documentation?

Talk about the resources you utilize for staying current, such as industry publications, webinars, or professional networks. Show your enthusiasm for continuing education and how your efforts align with the innovative spirit at CyberArk.

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What makes an effective user assistance content strategy?

Describe key components of an effective user assistance strategy, such as user-centric documentation, usability testing, and continuous improvement processes. Highlight how these elements contribute to user satisfaction and engagement with CyberArk's products.

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Have you ever faced challenges when documenting a complex technology? How did you overcome them?

Share a challenging experience you faced while documenting complex technology. Discuss your problem-solving approach and the steps you took to simplify the information for the user, reflecting the values of user assistance at CyberArk.

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Why do you want to work for CyberArk as a Senior Information Developer?

Express your enthusiasm for joining CyberArk, highlighting your alignment with their mission of protecting identities and assets. Discuss your passion for technical writing and how you envision contributing to user success, which is at the core of CyberArk's values.

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Our Mission What unites the CyberArk Team is the drive to help organizations transform their business through improved security and reduced risk. As a trusted partner for thousands of companies around the globe, CyberArk consistently sets the bar ...

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DATE POSTED
December 24, 2024

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