Data Entry/Confirmation Agent

As a Data Entry/Confirmation Agent at DaBella, you'll play a crucial role in managing lead data. This includes entering and confirming lead information, assisting with customer inquiries, and ensuring a seamless experience for homeowners. You will also support Van Managers by tracking goals and ensuring accurate reporting.

To apply for the Data Entry/Confirmation Agent position at DaBella, it is beneficial to have experience with data entry, strong communication skills, and familiarity with Excel and CRM systems. A customer-focused mindset and the ability to multitask effectively are essential for success in this role.

The pay for a Data Entry/Confirmation Agent at DaBella is $20.75 per hour, along with eligibility for bonus opportunities. This competitive pay reflects our commitment to valuing our employees.

At DaBella, as a Data Entry/Confirmation Agent, you can enjoy a variety of benefits! These include medical, dental, and vision insurance, as well as a 401k plan, Paid Time Off, and access to an Employee Assistance Program. We believe in supporting our team's well-being.

The Data Entry/Confirmation Agent position at DaBella is an on-site role located in Boise, ID. This allows for direct engagement with colleagues and fosters a collaborative work environment.

A typical day as a Data Entry/Confirmation Agent at DaBella involves entering and confirming lead data, making outbound calls, assisting with appointment scheduling, and ensuring excellent customer service. You'll be multitasking while utilizing spreadsheets and CRM tools.

To stand out as a candidate for the Data Entry/Confirmation Agent role at DaBella, highlight your customer service experience, proficiency in data entry, and ability to work under pressure. Showcase your enthusiasm for supporting customers and meeting daily goals.

To ensure accuracy in data entry, I double-check each entry against the supplied information, use spreadsheet features for error-checking, and take regular breaks to maintain focus. It's crucial to develop a systematic process to verify data before submission.

I recall a situation where a customer was upset about a scheduling error. I stayed calm, actively listened to their concerns, and assured them I’d resolve the issue promptly. I effectively communicated the solution and followed up to ensure satisfaction.

In a fast-paced environment, I prioritize tasks based on urgency and importance, often using to-do lists. I also leverage technology, like reminders in my CRM, to help manage interruptions and stay focused on key responsibilities.

I have extensive experience using CRM systems for inputting, tracking, and reporting data. I regularly generate reports to analyze performance metrics and identify trends, which helps guide decision-making for marketing strategies.

When faced with tight deadlines, I prioritize tasks, breaking them down into manageable steps. I also communicate proactively with my team about what I can realistically accomplish, ensuring that quality does not suffer under time constraints.

To engage customers during phone calls, I use active listening techniques, and personalize the conversation based on their project needs. I also ask open-ended questions to encourage dialogue and make the customer feel valued.

Maintaining professionalism with difficult customers requires empathy and patience. I remain calm, practice active listening, and focus on finding a resolution rather than taking their frustration personally. This approach helps defuse tense situations.

I understand that DaBella specializes in home improvement services, offering a range of solutions to enhance customers' living spaces. I researched your commitment to quality and customer satisfaction, which aligns with my values in service delivery.

To help a new employee acclimate, I would offer to share my knowledge about processes, shadow together during calls and data entry tasks, and encourage them to ask questions about anything they find confusing. Building a support network is key!

In the future, I aspire to grow into a managerial role where I can oversee a team of confirmation agents. I believe this will allow me to leverage my skills in leadership while continuing to ensure exemplary customer service.