Client Success Operations Manager
About Us:
DailyPay, Inc. is transforming the way people get paid. As the industry’s leading on-demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job, while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.
The Role:
As the Client Success Operations Manager, you will deliver insights and impact across Client Success through defining, implementing, and monitoring key performance metrics; driving operational excellence, and enabling the execution and development of the Client Success strategy. This individual will support client facing teams through developing and executing processes, policies, and operational insights to help scale our high growth teams. In addition, you will draw upon your analytical skills to support the business in decision making for topics such as Key performance Indicators, Opportunity Forecasting, as well as growth opportunities within our existing client base.
The ideal candidate for this role possesses a growth mindset. They will thrive in situations of full independence but can seamlessly switch to being highly collaborative. This candidate is naturally curious with data and technology and will take complete ownership of learning all subject matter required to deliver exceptional support to our internal stakeholders.
If you possess a strong work ethic and are committed to achieving successful outcomes, and this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.
How You Will Make an Impact:
- Ensure accuracy and precision of operational activities facilitated by the Client Success Strategy and Operations team
- Aid in the upkeep and data accuracy of critical systems such as Salesforce, Client Success Platforms, and Jira
- Exhibit ownership of processes and projects, and demonstrate expertise in managing operational workflows, especially with regards to Catalyst
- Establish yourself as a subject matter expert on Client Success data, processes, and tools
- Promote uniformity in tools and processes to enhance efficiency in areas of responsibility amongst our cross functional stakeholders such as Sales, Channel, and Marketing
- Support Client Success leaders in the identification and management of account growth opportunities
- Leverage data and analytics to develop, lead, and measure results for GTM and adoption-related initiatives, programs, and campaigns
What You Bring to The Team:
- 5 years of related professional experience (Customer Support, Client Success, Project Management, Change Management, Operations, Implementation/Onboarding) at a high growth SaaS company
- Entrepreneurial self-starter who takes real ownership and delivers high-quality work, always looking to improve further
- Ability to forge strong relationships with business partners at all levels of the organization
- Ability to translate GTM strategies and complex business problems into actionable requirements and project milestones
- Ability to drive significant change initiatives across Client Success, scaling processes in a high growth company
- Excellent quantitative and analytical skills with the ability to tell a story using data
- Strong communication and interpersonal skills
- Proven experience using Client Success Platforms such as Salesforce, Gainsight, Catalyst and Churnzero
- Proven ability to utilize advanced Excel / Google Sheets formulae and techniques
What We Offer:
- Exceptional health, vision, and dental care
- Opportunity for equity ownership
- Life and AD&D, short- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Fun company outings and events
- Unlimited PTO
- 401K with company match
#BI-Remote #LI-Remote
Pay Transparency. DailyPay takes a market-based approach to compensation, which may vary depending on your location. United States locations are categorized into three tiers based on a cost of labor index for that geographic area. The salary ranges are listed by geographic tier. Additionally, this role may be eligible for variable incentive compensation and stock options. Where a candidate fits within the compensation range for a role is based on their demonstrated experience, qualifications, skills, and internal equity.
DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working.
We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to peopleops@dailypay.com. All requests for accommodation will be addressed as confidentially as practicable.
DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.
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At DailyPay, Inc., we're on a mission to revolutionize how people access their earned wages, and we're looking for a passionate Client Success Operations Manager to join our remote team. In this exciting role, you'll be the backbone of our client success strategy, responsible for defining and monitoring key performance metrics that drive operational excellence. You'll collaborate with client-facing teams to develop and execute processes, policies, and insights that help us scale in this fast-paced environment. If you're a data-driven person who loves to dive into analytics while ensuring the accuracy of critical systems like Salesforce and Jira, this is the perfect opportunity for you. You'll also get to showcase your skills in managing operations workflows and become a subject matter expert in Client Success data. Your ability to build strong relationships with stakeholders at all levels will help us identify growth opportunities and enhance efficiencies across our departments. We're looking for someone who's not just a team player but also a self-starter, ready to take ownership of their work and contribute to our mission as we support the financial well-being of workers across the nation. If that sounds like you and you're excited about taking your career to the next level, we encourage you to apply even if you don't check every box of qualifications. With DailyPay, you’ll make an impact where it counts.
By
DailyPay
DailyPay, powered by its industry-leading technology platform, is on a mission to build a new financial system. Partnering with America's best-in-class employers, including Dollar Tree, Berkshire Hathaway and Adecco, DailyPay is the recognized gol...
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