Lead Piercer - job 1 of 3

As a Lead Piercer at Mejuri, you’ll oversee the entire customer piercing journey, ensuring a seamless experience from greeting clients to aftercare education. You will manage all operations of the piercing studio, maintain safety standards, and support inventory management, all while providing exceptional customer service and building strong relationships within the local market.

To qualify for the Lead Piercer position at Mejuri, you should have a minimum of 2 years of experience in needle piercing and be familiar with the use of internally threaded piercing jewelry. Additional certifications in First Aid and Blood-borne Pathogens are required, along with knowledge of local piercing laws and strong customer service skills to enhance the client experience.

At Mejuri, we prioritize safety and hygiene in our piercing studio by following the gold standard protocols. Our Lead Piercer is responsible for maintaining cleanliness, managing sharps and biohazard waste, and adhering to local health regulations to provide clients with a safe and welcoming environment.

As a Lead Piercer at Mejuri, you can expect top industry wages, comprehensive medical and dental benefits, vacation time, personal days, and a generous employee discount. For full-time employees, we offer additional support like parental leave salary top-up and mental health coverage, making Mejuri a supportive place to thrive professionally and personally.

Absolutely! At Mejuri, we encourage professional development and provide opportunities for mentorship and collaboration within our vibrant team. As a Lead Piercer, you can explore roles across our various locations and focus on enhancing your skills while actively participating in the growth of the Mejuri brand.

During the interview, provide specific examples of your experience with needle piercing, including various types of piercings performed and safety protocols followed. Highlight any certifications you hold and how you ensure a positive experience for clients while maintaining high safety standards.

To address a nervous client, you should create a calming atmosphere, actively listen to their concerns, and demonstrate empathy. Explain the entire process clearly, allowing them to ask questions, and emphasize their safety and comfort, demonstrating Mejuri’s customer-centric approach.

Discuss your approach to providing exceptional customer service, such as greeting clients warmly, ensuring cleanliness in the studio, and actively engaging with clients throughout their experience. Share examples of how you have built rapport with clients in the past.

Explain your commitment to ongoing education and professional development. Mention any workshops, certifications, or training you’ve attended to stay knowledgeable about current health and safety guidelines in the piercing industry.

Share your approach to conflict resolution, emphasizing your ability to remain calm, listen to the client's concerns, and find a solution that addresses their needs while adhering to company policies. Effective communication is key!

Talk about your familiarity with various piercing jewelry options, including materials and styles. Mention the importance of offering a range of products that cater to different client preferences, ensuring both quality and safety.

Discuss your plan to thoroughly explain aftercare instructions based on the type of piercing performed, ensuring clients understand signs of infection and the importance of following the guidelines for optimal healing.

Share your passion for the jewelry industry, your admiration for Mejuri's values, and your excitement about being part of a company that empowers women. Highlight how your skills align with Mejuri's mission and your desire to contribute to the team.

Emphasize how client education builds trust, ensures safety, and enhances the overall experience. By providing clients with thorough information about the process, healing, and aftercare, you empower them to make informed decisions.

Illustrate your adaptability in the face of changes, whether through new regulations, evolving client preferences, or market trends. Share examples of how you’ve quickly adjusted your strategies in previous roles to maintain service excellence.