Part Time - Front Desk Coordinator

As a Part Time Front Desk Coordinator at Walser Automotive Group, you will be the first point of contact for customers. Your primary responsibilities include greeting customers, answering incoming phone calls, directing inquiries to the appropriate departments, managing paperwork, and assisting with service phone calls. This role is crucial in maintaining a smooth operation of the dealership while ensuring customer satisfaction.

To qualify for the Part Time Front Desk Coordinator position at Walser Automotive Group, candidates should have excellent customer service skills and a positive demeanor. Intermediate proficiency in MS Office is necessary, along with good time management skills and the ability to multi-task in a fast-paced environment. A high level of detail orientation is also important for this role.

Part Time Front Desk Coordinators at Walser Automotive Group are offered a range of benefits including medical, dental, and vision coverage, paid parental leave, and a robust 401K plan with employer match. Additionally, employees have access to resources for adoption assistance, pet insurance, and a variety of employee resource groups that promote diversity and inclusion.

Essential skills for succeeding as a Front Desk Coordinator at Walser Automotive Group include outstanding customer service abilities, strong communication skills, effective time management, and the capability to manage multiple tasks simultaneously. Additionally, embracing Walser's CORE values and maintaining a positive attitude in a busy environment are crucial for success in this role.

Walser Automotive Group is dedicated to fostering a diverse and inclusive workplace. The company provides several employee resource groups, such as Women of Walser and Drive with Pride, to support various identities and experiences. They promote a culture of belonging where every employee feels valued and supported, aligning with the company's commitment to diversity.

When handling multiple customer inquiries, I prioritize tasks based on urgency and customer needs. I ensure to remain calm and organized, using any available systems to track inquiries and follow up as needed. Effective communication is key; I always update customers about wait times and what to expect next.

To ensure excellent customer service, I actively listen to customers, understand their needs, and respond promptly. I strive to create a welcoming atmosphere and approach each interaction with warmth and professionalism. Additionally, I follow up after service to ensure satisfaction, showing customers they are valued.

I utilize tools such as checklists and digital calendars to keep track of tasks. Prioritizing my responsibilities helps me manage my time effectively. I also set aside brief moments to reassess my workload during quieter periods to ensure I’m on track for the day.

In facing a difficult customer, I maintained a calm demeanor and listened actively to their concerns. I empathized with their situation and then calmly explained how I could assist them. By offering a solution and remaining patient, I was able to turn the situation around and ensure the customer left satisfied.

I admire Walser Automotive Group's commitment to integrity and community. Their CORE values resonate with my own work ethic of always doing the right thing and leading by example. I believe that a positive attitude can influence the entire work environment and is essential for team success.

In a fast-paced environment, I would prioritize tasks based on customer needs and the level of urgency. I would make quick decisions without compromising quality of service by keeping clear communication with my team about ongoing priorities so we can work together effectively.

I embrace change by being adaptable and open-minded. For example, when our scheduling system was updated, I took the initiative to learn the new system quickly and even assisted my colleagues in adapting. I find that change often brings opportunities for improvement and growth.

Technology and systems are critical for efficiency at the front desk. They help streamline operations, such as managing customer data and inquiries in real time. Familiarity with these tools enables me to provide quicker service and record important information accurately.

Knowing that I can make a customer's day better motivates me to exceed expectations. I take pride in delivering exceptional service and enjoy building relationships with customers. Seeing their positive response provides a gratifying sense of accomplishment.

I want to work as a Front Desk Coordinator at Walser Automotive Group because I admire the company's dedication to family, diversity, and community. Being part of a team that shares similar values and strives for excellence resonates with my own career goals, and I am excited to contribute to a welcoming atmosphere for customers.