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Field Service Representative - 4432

Daniels Health is searching for a customer service oriented individual to join us as a Field Service Representative. This position is responsible for the inspection and servicing of all products within their assigned hospital or medical center. They will be responsible for maintaining inventory and delivering the first line of customer service on behalf of Daniels.  The Representative will team up daily with drivers, operations personnel, sales teams, and corporate support staff to service their assigned hospital location.


What will your job involve?
  • Temple University Hospital 3401 N Broad St, Philadelphia, PA
  • NEW HIRE BONUS!! $500 after 30 days, $500 after 90 days, $1000 after 180 days
  • Working clinical staff within your assigned location to ensure proper healthcare waste segregation, timely container exchanges and container fill accuracy
  • Inspection and servicing of all Daniels’ products within your assigned hospital or medical center; this includes entering procedural areas and working around sensitive patients and equipment
  • Maintaining adequate inventory levels of container stock at a location and department level
  • Clear communications and strong relationship management with hospital staff and Daniels staff
  • Communicating and escalating customers issues to your manager to ensure timely response and resolution with usage of a company provided smart phone for daily duties
  • Maintaining professional, positive working relationships with customers and other hospital staff independently without direct supervision
  • Ensuring staging area is neat and orderly after entering and before leaving the facility
  • Standing and walking for a significant part of the day
  • Lifting containers weighing up to 40 lbs
  • Pushing / pulling wheeled transporters and/or palletized product up to approximately 300 lbs 


What are we looking for?
  • COVID-19 considerations: Willingness to be COVID vaccinated necessary!
  • Someone with a can-do attitude who is committed to efficient, timely scheduling and has previous experience in a labor-intensive job. Delivering an integral service to healthcare, this is a hands-on field service role carried out within a hospital setting and will include heavy lifting from time to time!


Why work for us?
  • Job stability – as an essential service to healthcare we are non-seasonal and recession proof
  • Opportunities for overtime – we always need extra hands on deck so overtime opportunities are plentiful
  • Consistent work hours – Monday – Friday, 1st Shift (6AM to 2:30PM)
  • Benefits – Full time roles are provided benefits, sick leave and vacation leave from day one as well as our car mileage program!
  • Permanent position – This is a Full-time permanent role of 40 hours per week!
  • Competitive salary – This position is offering a starting rate of $21 to $23 per hour!
  • NEW HIRE BONUS!! $500 after 30 days, $500 after 90 days, $1000 after 180 days


$21 - $23 an hour

If this sounds like the role for you, we look forward to speaking with you! If this opportunity doesn’t seem like the right fit for you but sounds perfect for someone you know, send them our way!

 

To find out more of what a day in the life of Field Service Representatives looks like visit - https://www.danielshealth.com/field-service


Who are we?

We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.


 

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart  conforms to the spirit as well as to the letter of all applicable laws and regulations.

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CEO of Daniels Health
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Dan Daniels
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$43680K
$47840K

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What You Should Know About Field Service Representative - 4432, Daniels Health

Are you looking for a rewarding role where you can make a real difference in healthcare? Look no further because Daniels Health is on the hunt for a dedicated Field Service Representative in Philadelphia, PA! This position is all about delivering top-tier customer service while ensuring that all products within your assigned hospital or medical center are inspected and serviced correctly. You'll be the first line of support for our customers, working closely with hospital staff and our operations team to keep everything running smoothly. Your days will be dynamic, involving maintaining inventory levels, facilitating container exchanges, and ensuring proper healthcare waste segregation. What truly sets this job apart is the chance to work in a clinical setting, interacting with healthcare professionals to promote safety and efficiency. Plus, we're offering an enticing new hire bonus and competitive pay from $21 to $23 per hour! If you have a can-do attitude, enjoy a hands-on approach to work, and are committed to providing exceptional service, we want to talk to you. Join our team and be part of a mission that not only helps healthcare facilities but also contributes to a safer environment. So, if you’re up for a fulfilling job that combines customer service with physical activity, let’s get in touch and discuss how you can become a crucial part of our team at Daniels Health!

Frequently Asked Questions (FAQs) for Field Service Representative - 4432 Role at Daniels Health
What are the responsibilities of a Field Service Representative at Daniels Health?

As a Field Service Representative at Daniels Health, you'll be responsible for inspecting and servicing all products in your assigned healthcare facility. This involves maintaining inventory, ensuring proper waste segregation, and facilitating timely container exchanges while working closely with clinical staff. Clear communication and strong relationship management with both hospital and Daniels staff are key responsibilities in this essential role.

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What qualifications do I need to become a Field Service Representative at Daniels Health?

To qualify for the Field Service Representative role at Daniels Health, you should have a can-do attitude and be committed to effective scheduling. Previous experience in a labor-intensive job is beneficial, and willingness to be COVID vaccinated is a must. Additionally, strong communication skills and the ability to work independently without supervision are essential for success in this position.

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What kind of work environment can a Field Service Representative expect at Daniels Health?

As a Field Service Representative at Daniels Health, you'll work primarily within a hospital or medical center environment. This means you will be engaging with medical staff and navigating clinical areas, all while ensuring a sterile and safe environment. Your day will involve physical activity such as standing, walking, and lifting containers, contributing to a dynamic work atmosphere.

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Is there a new hire bonus for the Field Service Representative position at Daniels Health?

Yes! Daniels Health offers a generous new hire bonus for the Field Service Representative position, providing $500 after your first 30 days, another $500 after 90 days, and a final $1000 after 180 days of employment. This is a great incentive for new team members looking to jump-start their career with us!

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What are the working hours for the Field Service Representative role at Daniels Health?

The Field Service Representative position at Daniels Health includes consistent work hours, specifically Monday through Friday from 6 AM to 2:30 PM. This predictable schedule supports a healthy work-life balance while allowing you to concentrate on providing excellent service in the healthcare sector.

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Common Interview Questions for Field Service Representative - 4432
Can you describe your experience in customer service as it relates to the Field Service Representative role?

When answering this question, highlight specific instances of past customer service roles where you resolved issues or maintained strong relationships. Focus on how you handled challenging situations and ensured customer satisfaction, especially in a healthcare setting if applicable.

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How do you manage inventory levels for supplies and materials?

Discuss your approach to inventory management, emphasizing any systems or processes you’ve employed in past roles. Mention how you regularly monitor stock levels and communicate with team members to ensure everything remains adequately supplied.

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What strategies do you use to maintain professionalism when interacting with hospital staff?

Emphasize the importance of clear communication and respect for hospital protocols. Discuss how you adapt your communication style to different audiences and ensure that you're representing your company, Daniels Health, positively.

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How would you handle a conflict with a hospital staff member?

Showcase your conflict resolution skills by providing a step-by-step approach. Emphasize the importance of active listening, empathy, and finding common ground to resolve issues amicably while maintaining professional relationships.

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What aspects of this role are most appealing to you?

Connect your personal interests and career goals with the Field Service Representative position. Discuss how the opportunity to work in healthcare and make a difference appeals to your desire for a fulfilling career.

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How do you prioritize tasks in a fast-paced work environment?

Explain your method for prioritization—perhaps it involves assessing urgency and impact on patient care. Mention how you stay organized and manage your time effectively to meet demands.

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What safety protocols do you follow while working in a medical setting?

Demonstrate your understanding of safety regulations, particularly regarding healthcare waste management. Mention any specific protocols you've followed in the past and the significance of maintaining a safe environment.

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Can you discuss a time when you had to deliver bad news to a customer?

Use the STAR method (Situation, Task, Action, Result) to narrate your experience. Focus on how you sourced the best solution and communicated it in a compassionate manner.

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Why should we consider you for the Field Service Representative position at Daniels Health?

Summarize your relevant experience, skills, and enthusiasm for the healthcare industry. Talk about your commitment to delivering exceptional customer service and how it aligns with the values of Daniels Health.

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How do you stay motivated during repetitive or physically demanding tasks?

Share personal strategies that keep you motivated, such as setting personal goals, celebrating small achievements, and understanding the larger impact of your work on patient care and safety.

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Daniels Health is a company that offers biomedical waste management solutions, focusing on safety and sustainability. They have operations worldwide and is widely regarded as a leader of innovation in the medical waste space.

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Full-time, on-site
DATE POSTED
February 24, 2025

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