Traveling Field Service Representative - Albany Medical Center 5AM to 1:30PM

As a Traveling Field Service Representative at Albany Medical Center with Daniels Health, your main responsibilities will include inspecting and servicing all Daniels’ products, ensuring proper healthcare waste segregation, maintaining inventory levels, and building strong relationships with hospital staff. You'll work closely with clinical teams, perform timely container exchanges, and communicate customer issues to your manager to ensure prompt resolution. This role is vital for supporting efficient healthcare waste management and ensuring compliance with safety standards.

To qualify for the Traveling Field Service Representative position at Albany Medical Center, candidates should have a can-do attitude and prior experience in a labor-intensive job. It's crucial to be physically fit, as you'll be lifting heavy containers and pushing wheeled transporters. A willingness to get vaccinated against COVID-19 is also necessary. Strong communication skills are vital for collaborating with clinical and operations staff, as well as for maintaining positive relationships with customers.

The work schedule for the Traveling Field Service Representative at Albany Medical Center involves consistent hours from Monday to Friday, specifically from 5 AM to 1:30 PM. This routine allows you to enjoy a work-life balance while engaging in a fulfilling role that is integral to healthcare services. Overtime opportunities are always available, making this position adaptable to your financial needs.

As a Traveling Field Service Representative at Daniels Health, you'll enjoy extensive benefits starting on your first day. These include health insurance, sick leave, vacation leave, and a competitive salary ranging from $20 to $22 per hour. The role offers job stability, opportunities for overtime, and the chance to work in a recession-proof industry that is essential for healthcare operations.

The Traveling Field Service Representative position at Albany Medical Center directly influences patient care by ensuring that healthcare waste is managed effectively and safely. This role emphasizes accurate container exchanges and adherence to waste segregation protocols, which in turn helps maintain a clean and safe environment for patients and staff alike. By fostering strong relationships with healthcare teams and operating with professionalism, you contribute to the overall quality of care provided in the facility.

When answering this question, provide specific examples illustrating your commitment to providing excellent customer service. Discuss scenarios where you've resolved issues, communicated effectively with teams, and ensured customer satisfaction in a challenging environment. Link your experience directly to the expectations of the Traveling Field Service Representative role at Daniels Health.

Demonstrate your time management skills by sharing techniques you have used to prioritize tasks, maintain schedules, and tour different locations efficiently. You could mention the importance of planning your routes, setting reminders, and regularly reviewing your daily objectives to maximize productivity, which is crucial for the Traveling Field Service Representative role.

Discuss your ability to remain calm under pressure and share specific methods you use to manage stress, such as prioritizing tasks and seeking support from colleagues when necessary. Highlight your experience working in clinical settings to show your understanding of the unique challenges and importance of patient care.

Provide an example that showcases your interpersonal skills, patience, and dedication to customer satisfaction. Focus on how you approached the relationship, built trust, and maintained open lines of communication, which is essential for the Traveling Field Service Representative at Daniels Health.

Discuss your approach to clear and concise communication, especially when engaging with clinical staff. Share examples of how you confirm understanding, actively listen to concerns, and communicate updates or issues promptly, ensuring that you're perceived as a reliable partner in their operations.

Emphasize your commitment to adhering to health and safety protocols by explaining the methods you implement daily. This can include regular training on procedures, checking inventory before starting your rounds, and being proactive in identifying and correcting potential compliance issues while working as a Traveling Field Service Representative.

Be honest about your physical condition as it relates to the demands of the Traveling Field Service Representative role. Share any relevant experience with heavy lifting and physical activity, emphasizing your ability to meet the physical requirements outlined in the job description.

Share your conflict resolution skills by describing a strategy that involves listening to the customer’s concerns, empathizing with them, and working towards a solution that satisfies all parties. Highlight the importance of delivering quality service in a healthcare setting while maintaining professionalism.

Express your enthusiasm for the role by tying your values and goals to those of Daniels Health. Mention how you appreciate the company’s commitment to quality healthcare services and how your background aligns well with the responsibilities of the position, while emphasizing your eagerness to contribute positively.

Outline your problem-solving process by describing how you would assess the situation, document key information, communicate the issue to your supervisor, and ensure a timely resolution. This demonstrates your proactive approach to maintaining high standards in your role as a Traveling Field Service Representative.