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Medical Office Receptionist - job 1 of 14

Job Summary:

The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians. 

BENEFITS

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Compensation: $19.00 - 20.00/hour

Location: The office is located at 745 S. Milledge Ave. Suite 1A, Athens, GA 30605

Duties/Responsibilities:

Operational Excellence:

Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.

Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.

General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians. 

Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.

Patient Support:

Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.

Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.

Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.

Manage queues within the phonesystem, ensuring calls are answered timely to ensure excellent customer service.

Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.

Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.

Collect all in-person and telehealth co-payments and account balances at the time of service.

Complete insurance eligibility verification and reach out to patients to resolve any issues.

Clinician Support:

Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. Coordinate with clinicians pertaining to any additional patient questions. Support clinician schedules by auditing for appointment accuracy. Maintain a pleasant, secure, and motivational working environment in the Practice.

Required Skills/Abilities:

Ability to multitask and prioritize duties to support delivery of high-quality patient experience. Ability to work independently and as a team member. Strong communication skills, both written and verbal. Proficient in using Computer Software Applications (Microsoft Office & EMRs) Comfortable handling sensitive and confidential Information (HIPAA)

Education and Experience:

High School or equivalent required, associates/bachelor’s degree preferred. 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

LifeStance Health Glassdoor Company Review

3.0

LifeStance Health DE&I Review

No rating

CEO of LifeStance Health

Ken Burdick

Approve of CEO

Average salary estimate

$40510 / YEARLY (est.)

min

max

$39420K

$41600K

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What You Should Know About Medical Office Receptionist, LifeStance Health

If you're looking to break into the healthcare field while showcasing your excellent communication and multitasking skills, then the Medical Office Receptionist position at LifeStance Health in Athens, GA, might be the perfect fit for you! As a key member of the team, you'll be managing daily front office activities, ensuring a smooth flow for both in-person and remote patients. Your friendly demeanor will set the tone, as you'll greet patients with a smile, handle phone inquiries, and manage appointments with ease. LifeStance Health offers a fantastic benefits package, including medical, dental, and vision insurance, as well as a 401k plan with employer match, which supports you for years to come. And don't forget about the work culture! You'll thrive in a positive environment supporting clinicians, ensuring all paperwork is accurately completed for every patient visit. Your role will involve collecting co-payments, verifying insurance eligibility, and providing exceptional service to those who walk through the door or call in for help. With a focus on patient satisfaction, you’ll learn to navigate some potentially tricky situations with grace, offering solutions and support efficiently. Plus, there are ample opportunities for professional growth and development within the company. So if you're ready to join a vibrant team committed to enhancing patient experiences, apply today to become a valuable contributor at LifeStance Health!

Frequently Asked Questions (FAQs) for Medical Office Receptionist Role at LifeStance Health

What does a Medical Office Receptionist do at LifeStance Health?

As a Medical Office Receptionist at LifeStance Health, you will manage the daily activities of the front office, ensuring that patients receive exceptional care and service. Your responsibilities will include checking patients in and out, handling scheduling and billing inquiries, managing phone calls, and providing administrative support to clinicians. This role is crucial for maintaining an efficient office environment and promoting a positive patient experience.