Executive Briefing (EBC) Manager

As an Executive Briefing Manager at Databricks, you will be responsible for managing the end-to-end EBC program at your location, which includes curating tailored content, coordinating agendas, leading on-site briefings, and ensuring exceptional customer experiences. You’ll collaborate with various internal teams to align each engagement with customer needs and business outcomes.

Databricks seeks candidates for the Executive Briefing Manager role with at least 6 years of experience in executive briefings or high-touch B2B customer engagement. A proven track record working with C-level executives, strong project management skills, and a customer-centric mindset are essential for success in this role.

The Executive Briefing Manager at Databricks plays a vital role in the sales strategy by tailoring engagement sessions to address specific business challenges faced by customers, helping to influence key decisions. By delivering high-impact EBCs that highlight Databricks' solutions, you will help drive product adoption and foster long-term executive relationships.

A typical day for an Executive Briefing Manager at Databricks may involve collaborating with Sales and Product teams to prepare for upcoming briefings, customizing presentation materials based on customer feedback, and conducting executive briefings that engage and inform key stakeholders. Daily tasks also include evaluating briefing outcomes and strategizing for future improvements.

Success as an Executive Briefing Manager at Databricks hinges on exceptional communication skills, a customer-centric approach, strong project management capabilities, and the ability to work collaboratively across various teams. Additionally, a technical aptitude to clearly convey the value of Databricks’ offerings is crucial.

In planning an executive briefing, start by thoroughly understanding the customer’s business objectives and challenges. Collaborate with internal teams to tailor the agenda, select relevant speakers, and develop content that showcases how Databricks’ solutions can address their needs. Communication and alignment with all stakeholders are crucial for a seamless execution.

Absolutely! One of my successful experiences involved a high-stakes meeting with a C-level executive where I prepared personalized insights and tailored the presentation to directly address their unique challenges. The key was to engage them in a way that demonstrated our understanding of their business and provided actionable solutions, which fostered a strong relationship.

For improving the impact of executive briefings, I recommend leveraging data to inform content decisions, personalizing engagement experiences, and gathering feedback post-briefing for continuous improvement. It's vital to engage the audience with interactive elements and focus on aligning the presentation with their specific business outcomes to enhance the resonance of our solutions.

Managing multiple EBCs effectively requires strong organizational skills and project management techniques. I prioritize tasks, utilize scheduling tools to coordinate logistics, and maintain clear communication with all involved parties. By developing standard operating procedures and best practices, I ensure that every EBC is executed flawlessly, even when managing several simultaneously.

I employ various methods to gather customer feedback, including structured surveys, one-on-one debriefings, and informal conversations during briefings. Subsequently, I analyze this data to identify trends and areas for improvement, feeding insights back into our planning process to enhance future EBCs and refine our approaches overall.

In my previous role, I frequently collaborated with Sales, Marketing, and Product teams to create comprehensive briefing experiences. This involved aligning on customer insights, content strategies, and securing required resources, showcasing my ability to facilitate effective communication across diverse functions to achieve common objectives.

I find tools like Google Suite for document collaboration, project management software to track timelines and tasks, and meeting management tools to organize agendas and logistics essential for managing successful executive briefings. Each tool plays a vital role in promoting coordination and ensuring seamless execution.

Customizing content for different executive audiences involves understanding their industry, business priorities, and specific objectives. By tailoring the messaging and examples relevant to their context, I can ensure that our solutions resonate more effectively. Researching current market trends also helps to present our offerings in a compelling manner.

One challenge I faced was when a key speaker became unavailable last minute. I quickly reached out to another subject matter expert and restructured the agenda to incorporate their insights. The ability to remain flexible and creative under pressure while ensuring the quality of the briefing was critical in delivering a successful session.

Metrics are crucial in evaluating the effectiveness of EBCs as they provide quantifiable data on engagement levels, customer satisfaction, and overall impact on sales. By analyzing feedback and performance indicators, I can identify areas needing enhancement and adjust future strategies to increase engagement and results.