Technical Consultant - RStudio, QLIK

As a Technical Consultant at Datacom, your main responsibilities will include providing technical maintenance and support for Data Analytic Platforms like RStudio and QLIK, working closely with our Federal Government Client. You will ensure that service level agreements are met by offering remote assistance and participating in on-call rosters for after-hours support. Additionally, you'll be involved in maintaining technical documentation and leveraging your skills in Windows and Linux systems along with troubleshooting cloud computing issues.

To become a Technical Consultant at Datacom, you need at least 3 years of experience as a System Administrator with a strong background in Windows and Linux infrastructures, as well as cloud computing experience such as AWS and Azure certification. Proficiency in RStudio, QLIK applications, Python/R programming, and scripting languages like PowerShell and Bash is also necessary. Australian Citizenship or Permanent Residency with an active Baseline Clearance is required for this position.

The work culture for a Technical Consultant at Datacom is dynamic and collaborative. We maintain a small business feel within a larger organization, promoting autonomy and empowering our employees. Team members are encouraged to support each other, share knowledge, and leverage their unique skills to tackle interesting challenges. Additionally, we offer various perks, including professional development courses, remote working options, and social events to create a well-rounded work environment.

Preparing for the Technical Consultant role at Datacom involves brushing up on your technical knowledge in RStudio, QLIK applications, and cloud computing. It's also essential to improve your troubleshooting and problem-solving skills to handle various technical challenges. You should be ready to share your past experiences related to system administration, customer engagement, and your approach to teamwork during the interview process.

As a Technical Consultant at Datacom, you will face challenges that involve ensuring optimal performance of Data Analytic Platforms under tight deadlines and adhering to service level agreements. You might also encounter complex issues requiring collaboration with various stakeholders, necessitating exceptional communication and technical troubleshooting skills. Staying updated with the latest technologies and methodologies will also be essential in addressing challenges effectively.

When answering this question, emphasize any specific projects you’ve completed using RStudio and QLIK, detailing your role in those projects, the challenges you faced, and the outcomes. This demonstration of practical experience shows your capability and understanding of these tools, which is crucial for a Technical Consultant role at Datacom.

Discuss your systematic approach to troubleshooting, such as gathering data, analyzing logs, and identifying patterns followed by testing solutions. Sharing a specific example will showcase your problem-solving skills and familiarity with cloud platforms, which are vital for the Technical Consultant position at Datacom.

The interviewer wants to see your teamwork and communication skills. Share a specific example where you worked across different teams or departments, focusing on how you facilitated collaboration, addressed any misunderstandings, and ultimately contributed to the project's success.

Explain how you prioritize tasks, set timelines, and communicate progress with stakeholders. Mention tools or methods that help you stay organized and focused, and highlight a time when you successfully met deadlines and service level agreements despite challenges.

Use the STAR method (Situation, Task, Action, Result) to structure your response, focusing on a relevant technical challenge that showcases your troubleshooting expertise and ability to think critically under pressure. Ensure you highlight the positive outcomes of your actions.

Talk about your commitment to continuous learning through online courses, certifications, webinars, and community engagement. Mention specific resources you use or how you apply new knowledge to your work, emphasizing your proactive attitude towards professional development.

Emphasize the significance of keeping clear, comprehensive documentation to facilitate knowledge sharing and ensure continuity, especially when onboarding new team members or addressing escalated issues. You can describe your regular practices for documentation and updating records to maintain accuracy.

Highlight effective communication skills, empathy, and patience as key techniques when interacting with clients. Provide an example that illustrates how you addressed a client's concerns and provided a solution that exceeded their expectations, reinforcing your customer focus.

Discuss how you use scripting in automating processes, streamlining tasks, and enhancing efficiency within your role. If you have examples of specific scripts you’ve written for RStudio, QLIK, or general automation, incorporate those details to provide context and showcase your technical capabilities.

Explain your techniques for staying composed and organized, like prioritizing tasks, staying mindful, and communicating effectively with your team. Share a specific instance where you successfully managed a heavy workload, highlighting your time management skills and resilience.