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About Decagon:

Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.

We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

About the Role:

We’re looking for a Software Engineer to work with the founding team on building a category-defining AI product and scale it to massive enterprises and high-growth startups alike.

In this role, you will collaborate closely with a segment of our enterprise customers, often serving as their primary point of contact. If you’re excited about the opportunity to build AI products in close collaboration with large tech enterprises, you’ll thrive here.

You will be at the forefront of LLMs and AI Agents, tackling unique challenges associated with scaling and deploying AI applications.

You may be a good fit if you:

  • Have 3+ years of experience developing and deploying production-level products and systems

  • Take ownership of problems from start to finish and are eager to learn whatever you need to succeed

  • Are passionate about the end-user experience and take pride in developing products that meet customer needs

  • You write amazing code, fast

Even better if you:

  • Have been a startup founder or an early-stage engineer

  • Have experience building AI products

  • Have experience with React, TypeScript and Python

Benefits:

  • Medical, dental, and vision benefits

  • Take what you need vacation policy

  • Daily lunches, dinners and snacks in the office to keep you at your best

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Average salary estimate

$135000 / YEARLY (est.)
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$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Software Engineer, Decagon

At Decagon, we're on a mission to revolutionize customer service with our cutting-edge conversational AI agents, and we're seeking a Senior Software Engineer to join our dynamic team in San Francisco. As a pivotal member of our founding group, you'll play a significant role in developing and scaling our innovative AI products that serve both massive enterprises and agile startups. Imagine collaborating closely with some of our top enterprise customers and being their go-to person for technical expertise! If you're passionate about creating impactful solutions that enhance user experience and are excited about tackling the challenges associated with deploying AI applications, this role is perfect for you. With at least 3 years of experience in developing and deploying production-level systems, you'll take ownership of projects from start to finish, ensuring they align with customer needs. Writing efficient, high-quality code is second nature to you, and if you have experience with technologies like React, TypeScript, and Python—or better yet, have founded or worked at a startup—you're already ahead of the game! At Decagon, we value our employees' well-being with excellent health benefits, a flexible vacation policy that allows you to take the time you need, and daily meals in the office to keep your energy high. Join us and make a difference in the world of AI by empowering enterprises to provide exceptional service to their customers.

Frequently Asked Questions (FAQs) for Senior Software Engineer Role at Decagon
What are the main responsibilities of a Senior Software Engineer at Decagon?

As a Senior Software Engineer at Decagon, your primary responsibilities will include developing and scaling our AI-powered products, collaborating closely with enterprise customers, and serving as their main point of technical contact. You will tackle unique challenges related to large language models and AI applications, ensuring your work aligns with customer expectations and enhances their experience.

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What qualifications should I have to apply for the Senior Software Engineer position at Decagon?

To be a strong candidate for the Senior Software Engineer role at Decagon, you should have a minimum of 3 years of experience in developing and deploying production-level software systems. A passion for delivering excellent user experiences, proficiency in coding, and familiarity with tools like React, TypeScript, and Python will make you an ideal fit.

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What qualities does Decagon look for in a Senior Software Engineer?

Decagon seeks candidates who take ownership of their projects and are eager to learn and grow. We look for engineers who are passionate about the end-user experience and are dedicated to developing products that meet our customers' needs. Experience in a startup environment or with AI products is a plus!

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How can the Senior Software Engineer at Decagon impact the company’s products?

As a Senior Software Engineer at Decagon, you will directly contribute to shaping our AI products by leveraging your technical expertise to solve complex problems. Your insights from working closely with customers will help refine our offerings and ensure they're meeting enterprise demands, making a significant impact on the company’s success.

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What benefits does Decagon offer to its Senior Software Engineers?

Decagon provides an array of benefits to its Senior Software Engineers, including comprehensive medical, dental, and vision coverage, a flexible vacation policy that allows you to take the time you need, and daily meals in the office to keep you fueled and productive throughout the day.

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Common Interview Questions for Senior Software Engineer
Can you describe your experience with developing production-level software?

When answering this question, focus on specific projects where you developed software that was deployed in a live environment. Highlight challenges you faced, your problem-solving approach, and the technologies you used, showcasing how your work met user needs and contributed to the overall project success.

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How do you ensure the code you write is of high quality?

To convey your approach to writing high-quality code, discuss practices such as code reviews, automated testing, and adhering to coding standards. Emphasize your commitment to continuous learning and improvement and how these practices have positively affected your previous projects.

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What strategies do you use to understand customer requirements as a software engineer?

You might explain that understanding customer requirements is critical to delivering effective solutions. Share your experience in engaging with customers, gathering feedback, conducting interviews, and using analytics to ensure that the software aligns with their needs and expectations.

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Have you worked with AI products before? If so, can you share your experience?

When discussing your experience with AI products, point out specific projects or roles that involved AI technology. Describe your contributions, the technologies used (like ML frameworks or AI libraries), and the outcomes of those projects in terms of performance and user experience.

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What role do you think a Senior Software Engineer plays in a startup environment?

In a startup environment, a Senior Software Engineer typically takes on greater responsibility and ownership of projects. Highlight the importance of agility, adaptability, and proactive problem-solving, and how you’ve leveraged these qualities in previous roles to drive projects forward successfully.

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How do you handle tight deadlines and pressure in software development?

When addressing this question, discuss your time management strategies, such as breaking tasks into manageable portions, prioritizing critical tasks, and maintaining clear communication with your team. Emphasize any instances where you successfully navigated tight deadlines to deliver high-quality work.

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Can you give an example of a challenging project you've worked on?

Prepare to discuss a specific challenging project, focusing on the obstacles you faced, the technical decisions you made, and how you collaborated with your team. This helps demonstrate your problem-solving abilities and resilience under pressure.

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What is your approach to learning new technologies or programming languages?

When asked about your approach to learning, share your enthusiasm for self-improvement. Mention techniques such as online courses, reading documentation, or working on projects that require the new skills, showcasing how being adaptable has improved your capability as a software engineer.

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How do you ensure that your software is scalable and maintainable?

Discuss best practices for writing scalable code, such as modular design, effective use of design patterns, and performance optimization. You can also mention the importance of documentation and code reviews in maintaining software quality over time.

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Why do you want to work for Decagon as a Senior Software Engineer?

In answering this question, convey your genuine excitement about Decagon's mission and products. Share how the role aligns with your skills and experiences, and how you believe you can contribute to the growth of the company while advancing your career in AI technology.

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Full-time, on-site
DATE POSTED
April 18, 2025

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