Back Office Processing Analyst, APAC - job 3 of 3

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

What you’ll do at Deel

• Help our mid sized customers quickly onboard to the Deel platform, serving as their primary point of contact and support during the set up phase

• Be an expert user of the Deel platform to train customers and provide credible support on features and functionality

• Solve customer problems, and execute operations as required during the onboarding stage.

• Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience

• Suggest ideas for optimizing customer onboarding workflows through process improvements and product automation

Some key qualifications

• Flawless English (min. C1)

• At least 1 year experience in a Customer Onboarding or Customer Support

• You love supporting customers, solving their problems and executing relevant operations

• High attention to detail and can design an organized, effective onboarding plan and schedule for clients

• Willingness to work different shifts (potentially weekends or night shifts)

• Driven, think on your feet, and thrive in a fast-paced, challenging environment.

• Confidence in communicating with people at all levels both externally and within the organisation 

Bonus points if you

• Have experience working with clients and team members from multiple countries and across multiple time zones

• Have experience working on a remote team 

• Have experience working at a high growth start-up or scale-up

• Have Fintech or HRech experience

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Provided computer equipment tailored to your role

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.