Experience Designer: visual, product & branding

Job Description:

We are Merkle

We are on the lookout for an open-minded experience designer to join our Swedish Experience Design team, located both in Gothenburg and Stockholm. We believe you are obsessed with finding the right solutions, no matter whether the problem requires old-fashioned art direction, or the latest UI technology. We call them Experience Designers: problem-solvers who strive to create unforgettable digital experiences. Our passion for building what’s right, together with our obsession for what’s beautiful, defines who we are and how we love to work. By placing creativity at the core of our processes, we never stop challenging our clients and steer them towards the future. We are part of Merkle, the customer experience company who deliver experiences that create moments across the customer journey. We understand users, the business and the technology behind the experience. We are data-informed an leave very little to chance. We are a t-shaped bunch with an eager to learn. We do not believe in handovers and you will be encourage to be part of all phases of our design process.

What we do

Digital is the core of our projects. Sometimes, it's branding, sometimes it's UI, and sometimes it's marketing; nonetheless, the work we do in the experience design team is based on design thinking with 3 distinct phases: Discovery, Concept and Delivery. In the discovery projects, we focus on understanding the problem, the users, and the broader context. It involves gathering insights through research methods like interviews, observations, and data analysis. The goal is to empathize with users, uncover their needs and pain points, and build a solid foundation for defining the right problem to solve. This phase is all about curiosity, open-minded exploration, and setting the stage for creative, user-centered solutions. In Concept projects, we wear our most creative hat, joining brainstorms, visual explorations, pitching ideas, and asking questions. Ultimately, being a driving force towards, whatever is the vision set for our client - which often involves pitching and presentations. When working with concepts, every idea counts. There is no hierarchy, and we believe designers get the opportunity to challenge themselves and what they know, no matter their level of expertise. In Delivery projects, we collaborate closely with Experience Architecture and development to hand over pixel-perfect designs and prototypes for implementation. This is where the love for our craft is at its purest. We work with the highest standards of UI and Interaction design, there is room for any product-minded geek.

Who you are

You will be specifically involved in the visual/digital aspect of our projects, leading our clients. You are passionate, driven and possess a natural creative flair. You love to experiment and try out ideas and concepts. You are curious, always seeking that extra oomph that can ignite something greater, inspire your colleagues and elevates our clients.

Besides a natural desire to get your hands dirty with any type of project that could enrich you, and help you grow as a person and as a professional, we would require some solid experience within the field of UI design, design systems and prototyping. In addition, this role also requires you to be comfortable with client contact to drive the design agenda.  

Qualifications:

Preferably, you have 3+ years' experience, but it depends mostly on your own maturity.

Required knowledge and skills:

• You are experienced with typography, colour, layout, and imagery and know how to bring these elements together to embody a brand’s personality, voice, and values into digital.
• You understand how digital brands work, bringing your designs to life across all platforms.  
• You design for systems not screens in isolation and understand the associated complexities.
• Digital UX principles and digital best practice come naturally to you.
• Your thoughts are not bound by convention. You are brimming with originality and new creative ideas and approaches. You invent new, original ideas that solve the brief.
• You’ve got the ability to manage multiple projects and remain flexible through revisions while paying keen attention to detail.
• You manage your time effectively, maintain responsibility for your projects and ensure they always run smoothly.
• You can demonstrate hands-on skills in the latest Adobe Creative Suite and Figma.
• You have a few digital design projects, where it’s displayed how you solved a problem with your UI/UX skills
• Confidence in presenting your work 
• Confidence in handling client feedback and relationsships
• Outwards and friendly team player, both internally and in collaboration with our clients.
• Best practices and experience in app and web experiences

It’s a big plus if you have knowledge and experience of the following:

• Motion graphics and animations
• AI tools
• B2B and complex organizations
• CMS systems and experience platforms
• Adobe Experience Manager

Additional information

Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. Merkle is a part of Dentsu, one of the largest global marketing and advertising agency networks in the world.

Here are some things to look forward to:

• A great office in the city center of Gothenburg or Stockholm
• A team of experts within everything digital
• Hybrid work policy (But you want to be in the office since it´s so nice)
• Excellent career opportunities within both Merkle and Dentsu
• 30 vacation days and 5000 SEK in wellness allowance
• Incentives connected to wellbeing and personal development
• A strong, open culture with several events, afterworks and happenings yearly

How to apply

Is your heart racing a little now? If you can see yourself in all this – both the job and being part of Merkle – we would love to hear from you. Please send us your CV and portfolio via our recruitment system.

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