Desktop Support Specialist

SambaNova Systems is looking for a Desktop Support / System Administrator to support our MacOS and Windows environment. In this highly visible role you will:

• Work closely with People Ops to ensure a smooth on-boarding process for new-hires
• Support users by enhancing, maintaining, and performance tuning of the desktop environment
• Support and improve the desktop environment from design through deployment, including additional refinement and scaling to support future growth
• Support the day-to-day operations of the environment including monitoring, measuring, and troubleshooting infrastructure and services
• Automate all things by identifying, owning, collaborating, and driving new or further automation to enhance the consistent stability of the environment
• Achieve and maintain expected productivity levels with minimal supervision
• Interact with people of all levels of ability

Preferred Qualifications

• 3+ years of broad experience in desktop system administration supporting macOS and Windows (to include OS installation, package management, OS lifecycle management, diagnostic and performance troubleshooting/profiling)
• Broad experience supporting and maintaining common desktop applications and services (such as MS Office, O365, GSuite, VPN clients, VNC, mail, calendaring, video conferencing and endpoint protection)
• 2+ years of implementing and maintaining MDM systems such as Jamf and Intune
• Experience deploying, maintaining and troubleshooting various tech gear such as printers, scanners, VoIP devices, AV equipment
• Diagnosing and resolving basic networking issues
• Prefer experience using tracking systems to manage support requests
• Passionate about helping others