Devoted Studios is a production management company for external development in video games. With a mission to create equal opportunity for all talent globally to work on the games of their dreams, Devoted Studios aims to decentralize game development. We partner with 1400+ programmers, artists, and designers, from freelancers to small studios, all over the world, and not only match them to project opportunities but manage the production from A-Z.
We are looking ifor an IT Operations Manager to join the IT department. In this role, you will be responsible for providing support and maintenance of the company's IT infrastructure and assets. You will also be responsible for handling IT JIRA tickets, checking if tickets are fulfilled in a proper way and assigned to relevant team members.
*This is a remote, full-time contracted position
RESPONSABILITIES
GENERAL ONBOARDING
GENERAL OFFBOARDING
Deactivate Corporate Email (if we are finished our work completely, if we finished it for 1 project, but still working on other this step needs to be skipped) - Check & Control (+ update Airtable)
Archive Slack Channel (only if producer ask to do it)
Remove Jira Project Access & Slack Access (if we are finished our work completely, if we finished it for 1 project, but still working on other this step needs to be skipped) Check & Control (+ update Airtable)
Remove ESET Antivirus Installation - Check & Control (+ update Airtable) - not always
Remove KnowBe4 Course - Check & Control (+ update Airtable) - not always
Remove Corporate License\Software - Check & Control (+ update Airtable) - not always
Sent Artists “Thank you messages”
Ask “Confirmation about - that artists do not have any project materials on his/her personal computer”. Put screenshot confirmation on Jira Offboarding task.
2+ year of experience in IT infrastructure management
Laptop / Desktop hardware troubleshooting
Software Troubleshooting (macOS, Windows, Ubuntu Linux, VPN, etc.)
User request and incident management
Experience with Atlassian products: JIRA, Confluence, and Servicedesk
Knowledge of ITIL framework
Strong problem-solving skills
Excellent communication and interpersonal skills
English level at least B2
This is a remote, full-time contracted position.
We are an equal opportunity company and all qualified applicants will receive consideration for a contract without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law.
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At Devoted Studios, we're on a mission to revolutionize game development, providing equal opportunities for talent across the globe. We're looking for an enthusiastic IT Operations Manager to be a vital part of our IT department. If you're passionate about maintaining IT infrastructure and thrive in a remote working environment, this could be the perfect fit for you! Your role will involve managing our IT assets, ensuring everything runs smoothly from procurement to setup. You’ll handle IT JIRA tickets, ensuring they are addressed properly and directed to the right team members. Collaborating with the Production department will be essential to understand infrastructure needs specific to project setups. Apart from managing accounts for software licenses and conducting audits to ensure accurate inventory records, you’ll also facilitate communication with client IT teams, ensuring our projects integrate seamlessly with their systems. You’ll have the chance to support both external and internal teams in getting their project infrastructure up and running smoothly, while also documenting essential IT processes for team accessibility. Your role extends to training team members, helping them enhance their IT security skills, and managing vendor onboarding/offboarding processes. If you're someone who loves to solve diverse challenges, communicates effectively, and has the necessary experience, we invite you to apply for this exciting remote opportunity at Devoted Studios!
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