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IT Operations Manager

Devoted Studios is a production management company for external development in video games. With a mission to create equal opportunity for all talent globally to work on the games of their dreams, Devoted Studios aims to decentralize game development. We partner with 1400+ programmers, artists, and designers, from freelancers to small studios, all over the world, and not only match them to project opportunities but manage the production from A-Z.

We are looking ifor an IT Operations Manager to join the IT department. In this role, you will be responsible for providing support and maintenance of the company's IT infrastructure and assets. You will also be responsible for handling IT JIRA tickets, checking if tickets are fulfilled in a proper way and assigned to relevant team members. 

*This is a remote, full-time contracted position

 



RESPONSABILITIES

  • Procure inventory (assets, computers, cables, etc.) that align with production requirements.
  • Research pricing and calculate budgets for IT infrastructure setup based on project requirements.
  • Assist the IT Administrator in maintaining inventory accuracy by conducting regular audits, reconciling physical inventory with system records, and addressing any discrepancies.
  • Own and manage the vendor's onboarding and offboarding process. Jira, Slack, Remote PCs setup, software. 
  • Collaborate with the Production department to understand infrastructure requirements and priorities for project setups, delivering tailored solutions.
  • Coordinate communication with onsite office administration regarding purchases and activities requiring outsourced IT support.
  • Manage company accounts for software and corporate licenses, including assigning, reassigning, purchasing, and cost control.
  • Conduct calls with client IT teams to ensure compliance with all requirements and clarify details for integration with client IT infrastructure, enabling the internal IT team to successfully proceed with the integration.
  • Support external and internal teams in setting up project infrastructure, providing guidance, checking workstation and account performance, and ensuring usability for the team.
  • Carry out basic infrastructure support tasks for specific projects based on IT Administrator guidelines, such as rebooting workstations in case of issues and ensuring all workstations are online before the team's workday begins.
  • Develop and maintain a comprehensive knowledge base documenting IT infrastructure-related processes and procedures, ensuring accessibility for all team members.
  • Assist with team training by identifying knowledge gaps, creating training materials, and enhancing team members' IT security skills.
  • Checking IT requests and Jira tasks, ensuring tickets are properly addressed and assigned to the relevant team members.

GENERAL ONBOARDING

  1. Corporate Email Creation or Reactivate it  -  Check & Control (+ update Airtable)  
  2. Thinkific course & support - Check & Control  (+ update Airtable)  
  3. Create a Slack Channel  & and add there artists & SA manager
  4. Jira Project Access & Slack Access (+ update Airtable Multi Guest or Single Guest)  
  5. Team Slack Introduction
  6. ESET Antivirus Installation - Check & Control (+ update Airtable) - not always
  7. KnowBe4 Course - Check & Control (+ update Airtable)  - not always
  8. Corporate License\Software - Check & Control (+ update Airtable)  - not always
  9. VPN Support

GENERAL OFFBOARDING

Deactivate Corporate Email (if we are finished our work completely, if we finished it for 1 project, but still working on other this step needs to be skipped) -  Check & Control (+ update Airtable)  

Archive Slack Channel (only if producer ask to do it)

Remove Jira Project Access & Slack Access (if we are finished our work completely, if we finished it for 1 project, but still working on other this step needs to be skipped) Check & Control (+ update Airtable)

Remove ESET Antivirus Installation - Check & Control (+ update Airtable) - not always

Remove KnowBe4 Course - Check & Control (+ update Airtable)  - not always

Remove Corporate License\Software - Check & Control (+ update Airtable)  - not always

Sent Artists “Thank you messages”

Ask “Confirmation about - that artists do not have any project materials on his/her personal computer”. Put screenshot confirmation on Jira Offboarding task.

Requirements

2+ year of experience in IT infrastructure management

Laptop / Desktop hardware troubleshooting

Software Troubleshooting (macOS, Windows, Ubuntu Linux, VPN, etc.)

User request and incident management

Experience with Atlassian products: JIRA, Confluence, and Servicedesk

Knowledge of ITIL framework

Strong problem-solving skills

Excellent communication and interpersonal skills

English level at least B2


  • Strong and enthusiastic team – you will have the opportunity for knowledge sharing, learning, and professional self-development
  • Interesting and challenging tasks – solve diverse and difficult issues, communicate with people within the company as well as with our partners;
  • Convenient working conditions – remote work, the opportunity to build your own working day with flexible working hours
  • А chance to work in a highly professional and dynamic team working with a wide range of International Game Production projects, attractive remuneration package, and opportunities to develop professionally.

This is a remote, full-time contracted position.

We are an equal opportunity company and all qualified applicants will receive consideration for a contract without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law.

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Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About IT Operations Manager, Devoted Studios

At Devoted Studios, we're on a mission to revolutionize game development, providing equal opportunities for talent across the globe. We're looking for an enthusiastic IT Operations Manager to be a vital part of our IT department. If you're passionate about maintaining IT infrastructure and thrive in a remote working environment, this could be the perfect fit for you! Your role will involve managing our IT assets, ensuring everything runs smoothly from procurement to setup. You’ll handle IT JIRA tickets, ensuring they are addressed properly and directed to the right team members. Collaborating with the Production department will be essential to understand infrastructure needs specific to project setups. Apart from managing accounts for software licenses and conducting audits to ensure accurate inventory records, you’ll also facilitate communication with client IT teams, ensuring our projects integrate seamlessly with their systems. You’ll have the chance to support both external and internal teams in getting their project infrastructure up and running smoothly, while also documenting essential IT processes for team accessibility. Your role extends to training team members, helping them enhance their IT security skills, and managing vendor onboarding/offboarding processes. If you're someone who loves to solve diverse challenges, communicates effectively, and has the necessary experience, we invite you to apply for this exciting remote opportunity at Devoted Studios!

Frequently Asked Questions (FAQs) for IT Operations Manager Role at Devoted Studios
What are the responsibilities of an IT Operations Manager at Devoted Studios?

As an IT Operations Manager at Devoted Studios, your primary responsibilities include maintaining the IT infrastructure, supporting IT ticketing systems, procuring necessary equipment, managing software licenses, and ensuring compliance with client IT requirements. You will also play a key role in vendor management and supporting both external and internal teams with their project infrastructure needs.

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What qualifications are needed for the IT Operations Manager role at Devoted Studios?

Candidates for the IT Operations Manager position at Devoted Studios should have 2+ years of experience in IT infrastructure management. Proficiency in hardware and software troubleshooting across different systems, as well as experience with Atlassian tools like JIRA and Confluence is required. A solid understanding of the ITIL framework and excellent communication skills in English at B2 level or higher is also essential.

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Is the IT Operations Manager position at Devoted Studios a remote job?

Yes, the IT Operations Manager position at Devoted Studios is a fully remote, full-time contracted role. We offer flexible working hours to help you build a work-life balance that suits you best while being part of a dynamic team.

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How can I effectively collaborate with the Production department as an IT Operations Manager at Devoted Studios?

Collaboration with the Production department as an IT Operations Manager at Devoted Studios involves understanding their specific infrastructure requirements for various projects, prioritizing these needs, and providing tailored solutions. Effective communication and a proactive approach to discussing project setups will aid in successful collaboration.

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What skills are necessary for a successful IT Operations Manager at Devoted Studios?

A successful IT Operations Manager at Devoted Studios must possess robust problem-solving abilities, have excellent communication and interpersonal skills, and be well-versed in both hardware and software troubleshooting. Familiarity with project management tools and ITIL practices is also critical, alongside a collaborative spirit to work effectively with diverse teams.

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Common Interview Questions for IT Operations Manager
Can you describe your experience with managing IT infrastructure?

When answering this question, refer to specific instances where you successfully managed IT infrastructure, detailing the processes you implemented and any challenges you overcame. Highlight your hands-on experiences with hardware troubleshooting and software management.

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How do you prioritize IT JIRA tickets in your workflow?

You can discuss your method for categorizing and prioritizing JIRA tickets based on urgency and impact on the team’s productivity, emphasizing your experience with tracking and managing user requests systematically to ensure timely resolutions.

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What strategies do you use for vendor onboarding and offboarding?

Discuss your approach to vendor management, including how you ensure compliance with company standards during onboarding, educate vendors about necessary processes, and execute offboarding smoothly to maintain professional relationships, while detailing specific experiences where applicable.

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How do you maintain communication with client IT teams?

Describe your communication techniques, such as scheduling regular calls, utilizing collaboration tools, and ensuring transparency about project requirements and status updates, which all facilitate effective interactions with client teams.

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What tools do you use to manage software licenses and corporate accounts?

Talk about your experience with asset management software or other tracking systems for managing corporate software licenses, including how you monitor usage, compliance, and budget considerations, perhaps giving an example of a successful audit or management process.

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Describe a challenging project you supported infrastructure-wise. What did you do?

Provide a detailed account of a specific project, outlining the challenges faced, your role in the IT support, and the overall strategy you adopted to ensure smooth infrastructure setup and execution, stressing collaboration and communication.

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How do you handle knowledge gaps within your team regarding IT skills?

Highlight your strategies for identifying gaps, developing training materials, and conducting sessions to enhance your team's IT skills and security awareness, strengthening the team's overall competence.

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Can you explain your process for conducting IT inventory audits?

Explain how you systematically conduct audits, reconcile system records with physical inventory, and address any discrepancies, underscoring your attention to detail and organization skills.

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What experience do you have with ensuring compliance in IT integrations?

Share your experiences with coordinating efforts for IT compliance during integrations with client IT systems, detailing how you manage communication and respond to specific integration requirements.

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How do you support remote teams in setting up their workstations?

Discuss your approach to remote workstation setup, including providing guidance on software installations, conducting check-ins, and ensuring all systems are ready for the teams to begin their workdays smoothly.

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Full-time, remote
DATE POSTED
December 6, 2024

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