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Job details

Customer Support Manager

Devsinc is seeking an experienced Customer Support Manager who is passionate about delivering top-notch customer support, skilled in team management, and thrives in a fast-paced, startup environment.


Responsibilities:

  • Lead and manage the customer support team to deliver exceptional service and ensure client satisfaction.
  • Develop and refine customer support strategies, processes, and workflows to enhance the customer experience.
  • Act as the escalation point for complex customer inquiries and ensure timely resolutions.
  • Analyze customer service metrics and KPIs to identify trends, improve performance, and drive continuous improvement.
  • Train, mentor, and develop the customer support team to ensure high performance and engagement.
  • Collaborate with cross-functional teams, including Product, Sales, and Operations, to address customer feedback and needs.
  • Maintain up-to-date documentation on support processes, FAQs, and policies.
  • Stay informed about industry trends and customer service best practices to enhance support operations.

  • 7+ years of experience in customer support, with at least 3 years in a managerial role.
  • Proven success in a fast-paced, fast-growing, ever-changing startup environment.
  • Fluent in English with excellent written and verbal communication skills.
  • Strong problem-solving, decision-making, and interpersonal skills.
  • Experience using customer support software, CRM tools, and other communication platforms.
  • Background in the hospitality or hotel industry is a strong plus.
  • Ability to adapt to changing priorities and manage multiple projects simultaneously.
  • Bachelor’s degree in Business, Hospitality, or a related field is preferred but not required.
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CEO of Devsinc
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Usman Asif
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Average salary estimate

$95000 / YEARLY (est.)
min
max
$80000K
$110000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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Full-time, remote
DATE POSTED
January 4, 2025

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