Service Desk Representative | Remote | Contract

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Walker Healthforce, is seeking the following. Apply via Dice today!Service Desk Representative | Remote | ContractWalker Healthforce is seeking a Service Desk Representative for a healthcare client located remotely. This is a contract opportunity.Start Date: ASAPWalker Healthforce Standard Perks:• Weekly pay via Direct Deposit• Medical, Dental, and Vision Available• 401KJob Description• Provide comprehensive technical support for various technologies including desktops, laptops, mobile devices, printers, networks, and software.• Safeguard organization security by adhering to established procedures to prevent unauthorized access.• Conduct in-depth troubleshooting, research, diagnosis, and resolution of technical issues.• Offer guidance and support to Service Desk Associates and new Representatives for service excellence.• Maintain knowledge of company systems, support teams, network infrastructure, and software.• Assist in testing new technologies and support structures for integration.• Monitor collaboration tools to identify and address emerging issues.• Contribute to knowledge base growth and maintenance.• Stay updated on processes, procedures, and environmental changes.• Take ownership of new information, update documentation, and communicate relevant updates.• Escalate system issues for quality assurance and stability.Job Requirements• Bachelor's Degree• IT helpdesk and technical support experience• Proficient with Microsoft applications (Word, Excel, Outlook, etc.)• Certification in IT Service Management (ITSM/ITIL/HDI, etc.)• Proficient with PC navigation• 2 or more years of successful experience in the area of Service Desk, Help Desk, or IT Support responsibilities, or previously demonstrated success in the HFHS Service Desk Associate Role.• 1+ years of customer service experience included in the above technical experience or separately.• 5 years or more experience working in a 24/7/365 health care environment help desk, service desk, or IT support position using phone, email, remote assist, and chat to provide direct end-user support.• Experience supporting the following:• ServiceNow ITSM tool usage• Apple/Mac products• Windows OS• Remote Access VPN• Citrix-based application• Epic EMRContact our Recruiting Team today to experience the Walker Healthforce difference!About UsWalker Healthforce is known as the dominant force of performance, precision, expertise, and integrity in the healthcare consulting community! As a certified WMBE, we provide end-to-end healthcare IT and clinical solutions to hospitals, health systems, and payer organizations, including Fortune 100 firms nationwide. We are healthcare experts, we re custom not commodity and we ve been exceeding expectations for nearly 20 years. Join forces with us to experience unparalleled results today!We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.#IND3#DICE