Commercial Engagement Sr Analyst

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

 

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

 

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

 

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

We are searching for a proactive, analytical, and highly organized Commercial Engagement Senior Analyst who is passionate about supporting our sales team. The ideal candidate is strategic, with a proven ability to identify and implement impactful solutions that drive performance and growth.

In this role, you will work closely with the Commercial Enagement Manager, sales leaders, and Strategy team to enhance the effectiveness of our salesforce. You will be responsible for conducting ongoing assessments to identify technical and skill gaps across different sales profiles, and providing targeted solutions to address these needs. You will play a key role in supporting the success of our commercial team by assisting in the development of comprehensive training programs, crafting innovative learning materials, and ensuring that our teams are fully equipped to excel in a fast-paced and competitive environment.

Role Responsibilities

Identify Training Gaps: Conduct ongoing assessments to identify technical and skill gaps across different sales profiles and suggest targeted training programs to address these needs.

Support the Training Team: Assist in creating a holistic and standardized training program for the sales force, ensuring consistent quality and delivery.

Assist in Developing Leadership and Management Skills: Contribute to building and implementing a leadership development model to enhance the management capabilities of the sales leadership team.

Act as a Change Agent: Assist in leading cultural transformation initiatives within the sales team to foster an innovative and agile environment.

Support in Preparing Annual Training Plans and Budget: Assist in designing and managing the yearly training calendar, ensuring alignment with business goals, while maintaining control over the training budget.

Monitor Training Effectiveness: Regularly assess the success, effectiveness, and impact of the training programs, providing detailed reports on progress and impact.

Stay Updated on Training Trends: Keep abreast of the latest trends, methodologies, and best practices in training to continuously improve the programs and adapt to evolving needs.

Assist in Developing and Updating Training Programs: Support in designing flexible and adaptive training formats (such as microlearning, quick sessions, and online courses) to ensure accessible and efficient learning.

Provide Support for Operational Needs: Coordinate with cross-functional teams to address urgent training requirements that arise from day-to-day operations without disrupting workflows.

Role Qualifications

Bachelor's Degree in Education, Pedagogy, Psychology, Business Administration, or a related field.

3+ years of experience in Learning & Development, with a focus on supporting and executing training programs.

Experience working directly with LMS platforms (e.g., managing content, tracking progress, reporting).

Proven experience supporting training strategies and solutions for teams across different regions or countries.

Experience with leadership development programs, building leadership skills for mid-level and senior sales managers is a plus.

Experience collaborating with stakeholders to align training programs with business objectives.

Deep understanding of sales processes and performance optimization strategies.

Highly motivated, detail-oriented, and accurate.

Excellent communication and presentation skills.

Strong analytical skills with the ability to measure training effectiveness and make informed decisions.

Strong understanding of adult learning principles and training best practices.

Experience working in a fast-paced, dynamic environment, ideally in tech or a high-growth company.

Fluent English is a must.

Adaptability and the ability to respond quickly to changing business needs.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

 

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

 

This is our ongoing journey, with much more still to come.

  We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).  I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms