Account Coordinator

Englewood, Colorado, United States

IMPORTANT: Please be aware that scammers may try to impersonate Digible by reaching out regarding job opportunities. All correspondence will come from the digible.com email domain, and we will never ask you for bank account information, checks, or other sensitive information as part of our hiring process. If you are unsure, please email kelly@digible.com with questions.

Company Overview:

Privately owned and operated, Digible was founded in 2017 with a mission to bring sophisticated digital marketing solutions to the multifamily industry. We offer a comprehensive suite of digital services as well as a predictive analytics platform, Fiona, that is the first of its kind. 

At Digible, Inc. we love to celebrate our diverse group of hardworking employees – and it shows. We pride ourselves on our collaborative, transparent, and authentic culture. These values are pervasive throughout every step of a Digible employee's journey. Starting with our interviews and continuing through our weekly All Hands Transparency Round-up, values are at the heart of working at Digible.

We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us and find out what the best work of your career could look like here at Digible.

Digible Core Values:

• Authenticity - The commitment to be steadfast and genuine with our actions and communication toward everyone we touch.
• Curiosity - The belief that a deep and fundamental curiosity (the "why") in our work is vital to company innovation and evolution.
• Focus - The collective will to remain completely devoted and ultimately accountable to our deliverables.
• Humility - The recognition and daily practice that "we" is always greater than "I".
• Happiness - The decision to prioritize passion and love for what we do above everything else.

The Role:

Digible, Inc. is looking for an Account Coordinator to join our team!

Our Client Services department is responsible for cultivating extraordinary relationships with Digible’s agency and tech clients, making strategic recommendations that demonstrate a deep understanding of client goals, and ensuring digital campaigns and products are meeting or exceeding expectations. 

An Account Coordinator joining this team will be responsible for supporting 2-3 Account Managers with several aspects of client needs from account onboarding and task management to reporting and campaign analysis. The Account Coordinator will touch 200-300 accounts monthly, and must have strong attention to detail skills, a positive attitude and curiosity to learn. This position supports all digital channels including Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Review Management, Email, Native, Spotify and more. The Account Coordinator will also assist with onboarding clients to Digible’s tech platform, Fiona. 

You’ll love this job if you:

• Have excellent verbal and written communication skills
• Love being busy and having multiple projects on your plate
• Are a highly organized individual and pride yourself on keeping track of small details and hard deadlines
• Love working with clients and can see yourself growing your skills in a client facing role
• Are a self-starter who has a desire to learn, remain curious and solve problems
• Are a team player and naturally think “we” instead of “I”
• Have an insatiable appetite for learning and self-improvement and are striving to be the best version of yourself

What you’ll do:

• Owns all documentation and client communication for enterprise property management property onboarding
• Responsible for managing and communicating onboarding status with Account Managers across the portfolio.  
• Ensure internal deadlines are met and all campaign information is documented and translated from client to internal teams.
• Proactively monitor launch status and provide frequent updates to team
• Assist with reporting setup and checking for data source connection accuracy.
• Support Account Managers with client outreach/follow up. Continually seek ways to add value to the client-agency relationship as it related to new campaign launches
• Develop and maintain full understanding of market, products/services and digital strategy for assigned clients 
• Work selflessly with other departments to provide the best client experiences

You should have:

• Client Communication
• Internship/Entry-Level Experience in Marketing Agency or Communications Role
• Highly Developed Detail and Organizational Skills
• Ability to Prioritize in a Fast Paced Environment
• Multifamily/Senior Living/Student Housing Experience is a Plus

You should have superb communication skills, the ability to learn quickly, a growth mindset, and a values-driven personality.

Pay, perks and such:

• Annual Salary of $50,000-$66,000
• 4-Day Work Week (32 Hour Work Week)
• WFA (Work From Anywhere) (this position is hybrid located in our Denver office)
• Profit Sharing Bonus
• We offer 3 weeks of PTO as well as Sick leave, and Bereavement. 
• We offer 11 paid holidays (New Years Eve, New Years Day, MLK day, Memorial Day, Independence Day, Labor Day, Day before Thanksgiving, Thanksgiving, Day after Thanksgiving, Christmas Eve, and Christmas) 
• 401(k) + Match
• 75% employer paid health benefits, including Medical, Dental, and Vision. 
• We provide $75/ month reimbursement for Physical Wellness 
• We provide $75/ month reimbursement for Mental Wellness
• $1000/year travel fund for employees who have been with Digible 3+ years
• Monthly subscription for financial wellness 
• Dog-Friendly Office
• Paid Parental Leave
• Company Sponsored Social Events
• Company Provided Lunches, Snacks for in office employees