Head of Account Management

The Mindshare Referral Program represents one of Talkiatry's biggest strategic bets for 2024 and beyond. This program is critical to our vision for transforming how mental healthcare integrates with traditional medicine. We are building the infrastructure that will help millions of patients access care when they need it most. We've proven the model works - now we're scaling it.

That's where you come in. As Head of Account Management, you'll lead the team that unlocks the potential of our partnerships to create lasting impact. You'll build and scale a world-class account management organization that drives provider satisfaction, referral growth, and partner retention. This isn't just a management role - it's an opportunity to define how healthcare organizations collaborate to deliver better care.

We're looking for a leader who combines strategic vision with operational excellence. You'll need to build scalable processes, mentor high-performing teams, and ensure our partners achieve exceptional results. If you're ready to shape how healthcare partnerships succeed, this role is for you.

About Talkiatry:

Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.   

60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low and paperwork is unduly burdensome.   With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine.

You Will:

Team Leadership & Strategy  

Attract, retain, and develop a high-performing account management team

Design and execute an account management strategy to provide hospitality led support to our partners while delivering against program goals

Create a framework for strategic account planning, coach account managers on implementing a refined playbook

Foster a high-performance, partner-centric culture with the team, encouraging innovation, accountability and continuous improvement

Strategic Partner Engagement 

Create frameworks for driving physician adoption and referral growth

Develop proven approaches for navigating complex practice environments

Lead strategic reviews with partner executives and clinical leaders

Spearhead successful launch and expansion playbooks for major partnerships

Act as senior escalation point for complex provider relationships

Build for Scale 

Design scalable processes for partner onboarding and growth

Develop enablement tools that support efficient partnership management

Build training programs that ensure consistent, high-quality partner support

Analyze partner data and feedback to identify trends, areas for improvement, and potential risks  

Collaborate with Mindshare program leadership and other internal stakeholders to ensure partner needs are understood and met  

• 8+ years of experience in account management/business development, with focus on provider relationships
• Track record of building and leading high-performing teams
• Experience managing relationships with health system executives and clinical leaders
• Strong analytical mindset with proven success using data to drive partner outcomes
• Strategic thinker who can build scalable processes while maintaining service quality
• Ability to manage multiple priorities and lead a team in a fast-paced environment 
• Strong knowledge of CRM tools, Hubspot preferred, and account management best practices.
• Proficiency with PowerPoint, Excel and SQL preferred
• Healthcare technology experience preferred
• Bachelor’s degree required

• Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care 
• Collaborative environment: be part of building something from the ground up at a fast-paced startup  
• Flexible location: work where you want to, either remotely across the U.S. or from our HQ in NYC  
• Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
• Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands
• It all comes back to care: we’re a mental health company, and we put our team’s well-being first  

Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work. 

At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.