Account Manager - job 1 of 3

As an Account Manager at DEPT® in Sydney, you'll be responsible for building strong relationships with eBay clients, overseeing the delivery of owned channel campaigns, managing client briefs, liaising with clients daily, and ensuring deadlines are met across multiple projects. You will also collaborate closely with designers and developers, ensuring clear communication of client feedback and maintaining the integrity of our creative work.

DEPT® seeks an Account Manager with 2-3 years of experience in delivering various marketing communications, including digital and direct. You should be extremely organized, motivated to learn, and have a moderate understanding of production processes. Additionally, having the ability to manage multiple projects effectively and work collaboratively with a passion for client success is key to excelling in this role.

At DEPT®, we are committed to personal and professional development. As an Account Manager, you will have access to various learning opportunities and be encouraged to innovate within your role. Our inclusive workplace promotes continuous growth, allowing you to enhance your skills while working on exciting projects with industry-leading brands.

DEPT® fosters a hybrid working environment that promotes flexibility and work-life balance. Our culture emphasizes support, inclusivity, and collaboration, ensuring that while you work on innovative projects, you also have the mental health resources and additional leave options needed for your well-being.

DEPT® proudly champions diversity and inclusion. We encourage all applicants, including women and underrepresented groups, to apply even if you don’t meet every qualification – we appreciate different experiences and perspectives. Additionally, we strive to create a safe and welcoming environment for all candidates throughout the recruitment process.

To maintain strong client relationships, it’s essential to prioritize open communication, actively listen to client needs, and ensure that feedback is effectively relayed to the team. Regular check-ins and being proactive in managing expectations also foster trust and satisfaction.

When asked about a previous project, share a specific example that highlights your problem-solving skills, ability to meet deadlines, and how you collaborated with the team. Detail your role, the challenges faced, and the ultimate success of the project to demonstrate your capability.

Prioritizing tasks involves evaluating deadlines, client needs, and team capacity. I often use project management tools to keep everything organized and ensure I’m allocating resources effectively, adjusting when unforeseen challenges arise.

Demonstrating knowledge about DEPT® shows your interest in the company. Mention specific campaigns or strategies used with eBay or similar clients that highlight the innovative and collaborative approach DEPT® takes in its marketing solutions.

Handling negative feedback requires a calm and constructive approach. I focus on understanding the client's perspective, addressing their concerns promptly, and collaborating with the team to make necessary adjustments while maintaining the client relationship.

Ensuring deliverables meet client expectations involves regular communication and setting clear success criteria at the project's outset. Keeping clients updated throughout the process and being open to their feedback is crucial for aligned objectives.

Key skills include strong organizational abilities, excellent communication, strategic thinking, and a collaborative spirit. An effective Account Manager also has a good grasp of marketing trends and the ability to adapt strategies to meet evolving client needs.

I stay updated by following industry-related publications, engaging in professional forums, and attending relevant webinars or conferences. Continuous learning is vital to maintaining a competitive edge and providing the best insights to clients.

Working with cross-functional teams involves clear communication and understanding each member's role. I prioritize building rapport and fostering a collaborative environment where everyone feels valued, ensuring we hit our shared goals effectively.

I am motivated by the opportunity to make a significant impact on clients' success. Seeing my team's creativity come to life and driving results that help clients achieve their goals fuels my passion and commitment to this role.