Job details

Director, Inside Sales & Support

Overview:

Lifeway is seeking a Director, Inside Sales and Support who will be responsible for the successful execution of inbound and outbound sales strategies to meet revenue goals while efficiently handling customer support inquiries. The director will be a leader of leaders, a coach at heart, love to see others succeed, while maintaining a deep conviction that Lifeway resources can help church staff disciple their congregations.

Why Lifeway?

Lifeway is a place where you can bring your faith and work experience to join in the most important mission in the world: making disciples of Jesus Christ. Whether you’re a creator or storyteller, data guru or problem-solver, or anywhere in between, if you’re passionate about serving the church, we have a place for you. Lifeway has a strong Work from Anywhere (WFA) culture that is deeply focused on our mission and values. While headquartered in Nashville, TN, many of our positions are remote-eligible and have autonomy and flexibility with work hours. We provide equipment and resources to ensure team members have access to a productive and ergonomic workspace. We believe building relationships and community is essential to how we work together, so Lifeway hosts all-team meetings several times per year and provides travel for key team gatherings for remote-based team members. Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission trip time, and more. If this sounds like a place where you would be excited to serve the kingdom of God, we would love for you to join our team.

Learn more about our culture at team.lifeway.com/culture-code

This is a remote position in the U.S. with occasional travel to Nashville for in-person team gatherings. #LI-Remote

Responsibilities:

Works closely with Marketing, Publishing and other sales team to ensure the team has the resources it needs to be successful
Provide leadership, coaching, and inspiration to Inside Sales and Support Managers. Teach and train managers to identify growth areas and opportunities at the individual, team and department level
In partnership with the Inside Sales and Support Managers, develop and execute a business plan that maximizes efficiency and effectiveness of the team in order to meet and exceed sales quotas and expected services levels.
Develop, test and execute a sales enablement plan that ensure the team has the skills and resources to serve our customers in an effective and efficient manner so that we can become a trusted ministry partner.
Develop a plan to leverage technology and data to inform and support decision making. This will require a robust set of metrics with supporting reporting
Provide timely and accurate monthly and quarterly revenue forecasts that are grounded in your understanding of the business and the data that supports it
Participate in key sales cycles and maintain excellent cross-functional relationships.
Participate as a key member of the Sales Leadership team
10-15% travel, required

Qualifications:

Education Required

Bachelor's degree

MBA, preferred

Experience / Skills Required

Live out Lifeway’s mission and values, showing deep commitment to Kingdom work
Minimum 5 years experience leading an inside sales organization that must include inbound and outbound experience
Minimum 8 – 10 years of experience selling value-based products and/or services
Advanced understanding of the Christian content market and its customers
Strong operational and analytical skills
Excellent oral and written communication skills
Strong grasp of key sales and support operations KPIs and strategies, such as AHT, call conversion, transfer rates, capacity, utilization, and force to load

Strongly Preferred Skills