Commercial Partnerships Manager - EMEA

As a Commercial Partnerships Manager - EMEA at dLocal, you will be responsible for identifying and securing new business opportunities by cultivating relationships with partners. You'll manage various partner accounts, develop strategic partnerships, and identify new sales opportunities to broaden service offerings. Your role will also include participating in industry events and analyzing partnership performance for continuous improvement.

To be considered for the Commercial Partnerships Manager - EMEA role at dLocal, candidates should have a proven background in sales, specifically at a technology company, and experience in payments or financial systems is a plus. You need to possess strong communication skills and have a robust business network, along with the ability to manage multiple projects effectively.

The work culture at dLocal for the Commercial Partnerships Manager - EMEA is flexible and supportive, with a remote-first approach that encourages collaboration across different time zones. Employees are part of a vibrant team of over 900 professionals from diverse backgrounds, which fosters innovation and a sense of belonging as you work towards shared goals.

Success in the Commercial Partnerships Manager - EMEA role at dLocal hinges on a blend of strong sales acumen, critical thinking, and the ability to communicate effectively at all organizational levels. Additionally, adaptability in a fast-paced environment and strategic risk-taking based on customer insights are crucial for maximizing partnership opportunities.

The Commercial Partnerships Manager - EMEA at dLocal will need to be willing and able to travel internationally. This travel will be essential for attending industry conferences, meeting partners, and expanding the global presence of dLocal in the emerging markets landscape.

When identifying and securing new business opportunities, I first conduct thorough market research to pinpoint potential clients and partners that align with our goals. I build relationships by engaging in networking events, utilizing professional organizations, and leveraging personal networks to generate interest. I believe in a consultative approach where understanding clients' needs comes first to tailor our offerings effectively.

In a previous role, I managed a partnership with a well-known e-commerce platform where I initiated contact and built rapport over several meetings. I understood their challenges and collaborated on solutions that increased their payment conversion rates by 15%. This success not only strengthened our partnership but also opened doors for further collaborations in different markets.

My strategy for relationship management revolves around regular communication, being proactive in addressing any issues, and understanding the partners' evolving needs. I schedule quarterly reviews to assess performance against our goals, which helps identify areas for improvement and maintain a productive partnership.

I typically analyze partnership performance by reviewing key metrics such as sales growth, customer satisfaction, and service effectiveness. Using this data, I can identify trends and areas where we can enhance service delivery. I also gather feedback from partners to adjust our strategies and devise improvement plans that align with their objectives.

In negotiating contracts, I begin by understanding the objectives of both parties to find common ground. I ensure transparency and open communication throughout the negotiation process, focusing on creating win-win scenarios. I come prepared with data and examples to support our proposals and remain flexible to reach agreeable terms.

When faced with conflicts, my approach is to address the issue promptly and diplomatically. I seek to understand the partner’s perspective by listening actively and finding a resolution that respects both sides. Open communication fosters trust and is key in resolving challenges effectively and maintaining the partnership.

Adaptability is crucial for a Commercial Partnerships Manager at dLocal, given the fast-paced and ever-changing nature of emerging markets. Embracing change allows me to pivot strategies, respond quickly to shifting market dynamics, and meet the diverse needs of our partners, ensuring ongoing success.

Communication is the cornerstone of my partnership strategy. Clear and consistent communication helps establish expectations, build trust, and facilitate collaboration. I make it a priority to keep partners informed about developments, share feedback, and invite them to contribute to our strategies for mutual benefit.

I utilize project management tools and CRM systems to keep track of multiple partnerships efficiently. Setting reminders and maintaining detailed records of meetings, contracts, and timelines ensures that I remain organized and can prioritize tasks, ensuring no opportunity falls through the cracks.

I believe that my passion for emerging markets, coupled with my strong sales background and proven ability to forge lasting partnerships, makes me an excellent fit for the Commercial Partnerships Manager role at dLocal. My strategic mindset and commitment to customer-centric solutions will drive meaningful growth for both our partners and dLocal.