Global eCommerce Manager

About Us

At Spacetalk, we're redefining family technology and safety through innovative digital solutions. As we transition from a hardware-led revenue model to a software-as-a-service (SaaS) platform, our mission is to deliver seamless experiences that connect families at every stage of life. Join us during this pivotal phase of growth and help shape our brand, enhance our customer engagement, and drive the next generation of family technology.

Role Overview

As the E-Commerce Lead at Spacetalk, you will spearhead our ambitious international eCommerce growth strategy. Reporting to the Chief Revenue Officer, this pivotal role requires a strategic thinker and hands-on leader to manage our Shopify and Amazon platforms across a dozen countries by mid-2025. With a focus on creating scalable frameworks, optimising customer experience, and aligning eCommerce initiatives with our global growth goals, you’ll support our mission of delivering $20M+ ARR by 2026.

Key Responsibilities

Strategy and Market Expansion

• Design and implement Spacetalk’s international eCommerce growth strategy, ensuring successful market entry and sustained presence in key regions, including the US, UK, Sweden, and Germany.
• Create and optimise a reusable Shopify template for the AU store and roll it out across multiple international markets.
• Develop tailored strategies for marketplaces such as Amazon, Walmart, Target, eBay, and Catch, balancing new, refurbished, and clearance device sales.

Revenue and Growth Targets

• Drive hardware sales outside Australia, achieving revenue and customer growth targets while maximising customer lifetime value.
• Help the organisation deliver $20M+ ARR by 2026, with a focus on both customer acquisition and retention.

Customer Experience and Analytics

• Leverage customer insights and market analytics to enhance acquisition, retention, and conversion rates across all global eCommerce platforms.
• Ensure seamless, localised customer experiences across all channels and geographies.

Collaboration and Cross-Functional Alignment

• Partner with the CRO, product, marketing, and operations teams to align eCommerce efforts with broader business objectives.
• Ensure a unified approach to customer experience, pricing, and brand consistency across regions.

Scalability and Operational Excellence

• Establish a scalable eCommerce framework, including team structures, workflows, and technologies to support rapid growth in multiple markets.
• Lead the operational optimisation of eCommerce platforms, including order management, logistics, and customer service integrations.

About You

You are a driven and experienced eCommerce professional with a proven track record of managing Shopify and Amazon backends. You thrive in dynamic, high-growth environments and are excited by the opportunity to lead Spacetalk’s ambitious international expansion strategy. With a customer-first mindset and a sharp eye for data-driven decision-making, you are ready to take our eCommerce presence to the next level.

Key Skills and Experience:

• Domain Expertise >> Extensive experience managing Shopify and Amazon backends, including setting up templates, optimizing performance, and rolling out to multiple markets.
• eCommerce Leadership >> Demonstrated ability to define and execute eCommerce strategies that drive revenue and customer growth, particularly in international markets.
• Data-Driven Decision-Making >> Strong skills in leveraging analytics, customer insights, and market trends to inform acquisition, retention, and conversion strategies.
• Project Management >> Proven ability to lead cross-functional teams and align eCommerce initiatives with broader business goals, ensuring smooth market launches and scalability.
• Channel Management >> Experience managing a range of online sales channels, including retailer marketplaces (e.g., Walmart, Target) and general marketplaces (e.g., eBay, Catch).
• Technical Expertise >> Comfortable navigating eCommerce technologies, with a focus on scaling frameworks, automating processes, and optimizing for growth.
• Results-Oriented >> A history of meeting and exceeding revenue targets, ideally contributing to an ARR of $20M+.

Qualifications:

• 5+ years in eCommerce roles, with a focus on international expansion and strategy.
• Deep knowledge of Shopify and Amazon platforms, including their technical capabilities and marketing integrations.
• Strong understanding of customer behavior and lifecycle value.
• Exceptional organizational and communication skills to manage complex projects and cross-functional collaboration.

• Competitive salary with performance-based incentives.
• Progressive leave policies, including paid parental leave, community service leave, and birthday leave.
• Flexible working environment with a hybrid model of remote work and office presence.
• The chance to join a dynamic, fast-paced startup culture and play a pivotal role in Spacetalk’s international growth.
• Career progression opportunities as Spacetalk continues to scale.

Join Us

At Spacetalk, we are driven by innovation, integrity, and a relentless focus on our customers.. As we expand into new markets globally, our mission is to deliver seamless eCommerce experiences that connect and empower families through cutting-edge technology.

Our Values—Innovate, Engage & Elevate—are at the core of how we work and grow as a team. Joining Spacetalk means being part of an exciting growth journey, where your expertise will shape our international eCommerce presence and redefine how families connect with our products.

If you’re passionate about driving global eCommerce success, optimising platforms like Shopify and Amazon, and delivering results through impactful digital strategies, we’d love to hear from you.

Apply today and play a pivotal role in helping Spacetalk connect families around the world! 🌍✨