Sales Development Representative - Americas

As a Sales Development Representative at dLocal, your primary responsibilities include identifying and qualifying outbound leads, engaging in meaningful conversations via calls and emails, and acting as a subject matter expert on our product offerings. You'll collaborate with both Sales and Marketing teams to optimize the lead funnel while efficiently managing data in CRMs and dashboards.

To be successful as a Sales Development Representative at dLocal, you'll need 2-3 years of proven experience in business development or sales, outstanding communication skills, and an analytical mindset. Proficiency with CRM applications like Hubspot and fluency in English and Spanish are also crucial, while experience in the payments industry is a plus.

Essential skills for the Sales Development Representative role at dLocal include exceptional oral and written communication, a strong analytical orientation towards KPIs, networking abilities, and familiarity with CRM applications. Additionally, a thorough understanding of the payments market can significantly enhance your effectiveness in this role.

At dLocal, we prioritize the growth of our Sales Development Representatives through a supportive and dynamic environment. With access to ongoing training, mentorship opportunities, and a culture that encourages learning, we enable our team members to develop their skills and achieve their career goals.

Sales Development Representatives at dLocal have access to numerous opportunities for career advancement within our global organization. Exceptional performance can lead to promotions into senior sales roles or transitions into different departments such as Sales Management, Marketing, or Account Management, allowing for diverse career pathways.

When generating leads as a Sales Development Representative, I prioritize thorough research to identify potential clients, utilize CRM tools to track interactions, and engage with prospects through personalized outreach. Building relationships and understanding their needs is key to this process.

Certainly! In a previous role, I made a cold call to a decision-maker in a target company. I started by researching their business challenges and tailored my pitch accordingly. By fostering an engaging conversation, I was able to book a follow-up meeting, which eventually led to a significant partnership.

To qualify a lead, I use several techniques, including asking open-ended questions to understand their needs, assessing their budget and decision-making authority, and determining their timeline for a purchase decision. This approach helps me focus on the most promising leads.

Handling rejection is part of sales. I view it as an opportunity to learn and improve. After a rejection, I often reflect on the interaction to determine what I could have done differently and move on quickly to my next prospect with a fresh mindset.

I understand that dLocal provides innovative payment solutions that enable global brands to seamlessly collect payments in emerging markets. dLocal acts as both a payment processor and merchant of record, streamlining the payment process and maximizing conversion rates for clients.

During an introductory call, I would first introduce myself and dLocal, followed by asking about their current payment processes. Engaging the prospect with thoughtful questions and active listening helps me tailor the conversation to their needs and establish rapport.

In my previous roles, I have extensively used CRM tools like Hubspot for lead management and data tracking. I find that CRM systems are invaluable for maintaining organized records of interactions and facilitating follow-up communications effectively.

I am drawn to dLocal's innovative approach in fintech and its great reputation for enabling seamless payment solutions globally. I'm excited about the opportunity to contribute to a company that values diversity and fosters growth while making an impactful difference in emerging markets.

To ensure that I meet my sales quotas, I set clear daily and weekly goals, maintain a consistent outreach strategy, and leverage data to monitor my progress. Regularly reviewing my performance and adapting my strategies as needed helps me stay on track.

I believe the biggest challenge in a sales development role is overcoming skepticism from prospects. To address this, I focus on building trust through transparency and being knowledgeable about both dLocal's offerings and the prospect's needs.