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Job details

Ramp Service/Ground Service Agent Supervisor

Overview

dnata is hiring a Ground Service Agent Supervisor at MCO Airport!

Pay Rate $21.00/hr

* Weekly pay, 401K, paid time off, paid training and company uniforms *

 

We are “Reconnecting a Better World” through our best-in-class team of dedicated, passionate, and highly trained aviation professionals. We have been awarded “Ground Handler of the Year” for seven consecutive years and are committed to our Vision of being the world’s most admired air services provider. Led from our Global Headquarters in Dubai and with international and domestic operations spanning six continents, our Mission is to deliver the promises our customers make. If you’re looking for a highly rewarding career in aviation services, you’re looking for dnata!

 

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 129 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

You Will

  • Guiding inbound/outbound airplanes to and from the gate
  • Lifting, loading, unloading, and transporting passenger bags and cargo to/from aircraft, bag carts, dollies and conveyor belts
  • Driving and/or operating ground support equipment, such as tow tractors, tow bars, belt loaders, container loaders, baggage tugs and more.
  • Maintaining safety and security on the ramp and practicing all safety policies and procedures
  • Communicating efficiently with ground personnel and flight crews
  • Maintaining an understanding of and following all applicable federal, state, airport, and company regulations, policies, and procedures
  • Working with other departments to ensure on-time performance of flights
  • Performing other duties as assigned
  • Must be physically able to perform the essential functions of the job, including but not limited to standing, lifting, bending, stooping, walking, crawling, pushing, and pulling for extended periods of time
  • Push, pull, lift, and load up to 70 pounds (32 kg) on a regular basis
  • Ascend/descend jet-way stairs while carrying baggage
  • Ability to read and interpret aircraft load sheets, checked baggage tags, and cargo labels
  • Ability to understand and react to verbal and visual commands and safety warnings, with and without assistance of sight or visual aids
  • Work outside in all types of weather and around jet and machinery noises

You Have

  • 1+ years ramp/ground service supervisor experience required
  • Possess/maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations
  • Must be able to pass SIDA airport and training tests
  • Possess a high school diploma or GED equivalent
  • Possess basic computer literacy

Average salary estimate

$43680 / YEARLY (est.)
min
max
$43680K
$43680K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Ramp Service/Ground Service Agent Supervisor, dnata

Are you ready to take your career to new heights? dnata is excited to announce an opening for a Ramp Service/Ground Service Agent Supervisor at MCO Airport in beautiful Orlando! With a pay rate of $21.00 per hour, we offer weekly pay, a 401K plan, paid time off, comprehensive training, and company uniforms. At dnata, we pride ourselves on being 'Reconnecting a Better World' through our elite team of aviation experts. With over 60 years in the industry, we've been recognized as the 'Ground Handler of the Year' for seven consecutive years! As a leader in air services with operations at 129 airports globally, dnata ensures that everything runs smoothly, safely, and efficiently. In this role, you’ll guide airplanes to and from the gate, manage the lifting, loading, and transporting of passenger bags and cargo, and operate essential ground support equipment. You’ll also be in charge of maintaining safety standards on the ramp and communicating effectively with both ground personnel and flight crews. Candidates must be physically fit, able to lift up to 70 pounds, and can work in various weather conditions. If you have at least one year of experience as a ramp/ground service supervisor and a valid driver's license, we want to hear from you! Join us at dnata and embark on a rewarding journey in aviation services that allow you to showcase your management skills and passion for the industry.

Frequently Asked Questions (FAQs) for Ramp Service/Ground Service Agent Supervisor Role at dnata
What are the responsibilities of a Ramp Service/Ground Service Agent Supervisor at dnata?

As a Ramp Service/Ground Service Agent Supervisor at dnata, your key responsibilities include guiding aircraft to and from the gate, ensuring the safe loading and unloading of passenger bags and cargo, and operating ground support equipment. You'll be crucial in maintaining safety on the ramp and adhering to all regulatory standards, making sure that everything runs like clockwork to ensure an on-time performance for all flights.

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What qualifications do you need to apply for the Ramp Service/Ground Service Agent Supervisor position at dnata?

To apply for the Ramp Service/Ground Service Agent Supervisor position at dnata, candidates should have at least 1+ years of supervisory experience in ramp or ground service operations, possess a valid state driver's license, and be capable of passing SIDA airport training tests. A high school diploma or GED equivalent is also necessary, along with basic computer skills.

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What is the pay rate for the Ramp Service/Ground Service Agent Supervisor at dnata?

The pay rate for the Ramp Service/Ground Service Agent Supervisor position at dnata is competitive, starting at $21.00 per hour. Additionally, employees enjoy weekly pay, a comprehensive benefits package that includes a 401K, paid time off, and fully paid training.

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What type of work environment can a Ramp Service/Ground Service Agent Supervisor expect at dnata?

At dnata, a Ramp Service/Ground Service Agent Supervisor will work in a dynamic and fast-paced airport environment. This includes working outdoors in various weather conditions while managing noise from aircraft and machinery. The role requires physical stamina and a commitment to safety, as you will be interacting with moving planes and heavy equipment on the ramp.

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What does a typical day look like for a Ramp Service/Ground Service Agent Supervisor at dnata?

A typical day for a Ramp Service/Ground Service Agent Supervisor at dnata involves overseeing ramp operations, coordinating the flow of baggage and cargo, and ensuring that all safety protocols are followed. You’ll work closely with ground personnel and flight crews, solving problems on the spot to maintain flight schedules while providing excellent customer service.

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Common Interview Questions for Ramp Service/Ground Service Agent Supervisor
What prior experience do you have in ramp or ground services management?

In answering this question, focus on specific roles you have held that have given you relevant experience. Highlight your supervisory duties and how you ensured safety and efficiency on the ground during your tenure.

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How do you ensure safety and compliance in ground service operations?

Share your understanding of safety protocols and regulations within the aviation industry. Provide examples of how you have implemented practices that prioritize safety while also ensuring compliance with FAA and airport requirements.

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Can you describe a challenging situation you faced while supervising ground service operations?

Use the STAR method (Situation, Task, Action, Result) to describe a past challenge you faced and how you successfully managed it. Emphasize problem-solving skills and ability to adapt under pressure.

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How do you handle conflict among team members on the ramp?

Discuss your approach to conflict resolution by explaining how you would address issues promptly and fairly. Highlight your communication skills and the importance of fostering a team-oriented environment.

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What steps do you take to maintain on-time performance for flights?

Explain your strategies for ensuring timely operations including effective planning, proactive identification of potential delays, and coordination with other departments to mitigate any risks.

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What kind of ground support equipment are you familiar with?

Be specific about the types of ground support equipment you have worked with, such as belt loaders or tugs. Discuss any training you’ve had and how you’ve utilized this equipment in your previous roles.

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How do you prioritize multiple tasks during high-volume situations?

Talk about your time management skills by indicating how you assess tasks, prioritize them based on urgency, and delegate when appropriate to ensure smooth operations.

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How would you train a new team member in your department?

Highlight your training methodology including how you determine knowledge gaps, your approach to hands-on training, and the importance of mentoring and ongoing support for new hires.

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What motivates you to work in the aviation industry?

Share your passion for aviation and how your previous experiences have shaped your motivation. Connect this to your desire to contribute positively to ground service operations.

Join Rise to see the full answer
Why do you want to work as a Ramp Service/Ground Service Agent Supervisor at dnata?

Reflect on what you find appealing about dnata's reputation in the industry, the company's values, and how your career goals align with their mission of high-quality service and safety in aviation.

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Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
MATCH
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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 15, 2025

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