Business Analyst

Thanks for stopping by! We’re Doctor Care Anywhere: a leading digital platform, with a clear vision to be the primary care provider of choice for digital healthcare – and that all starts with our brilliant team.

We are the UK’s largest private provider of telehealth services. We work with insurers, healthcare providers and corporate customers to provide healthcare services to more than 2 million patients every year. From doctors and designers to software developers and marketers – we’re proud of our people, who love working together to enhance patient experiences for the better. It’s why every year, we help over 2 million people speak to a GP or ACP by video or phone, anywhere in the world.

Our story started back in 2013, and as we continue to grow, we’re looking for the very best talent to help us achieve our ambitious goals. If you’re highly motivated and would love to work with us as we continue to grow, then we would love to hear from you

Your new role: You'll play a key role in ensuring that projects (change initiatives), meet objectives on time and by ensuring the implementation of change is delivered smoothly whilst utilising DCA methodology.  A key area of focus will be supporting the implementation of projects and supporting the execution of DCA’s future strategy.

The role will involve working cross-functionally in helping to identify and design new processes and solutions as required. The role will also be expected to liaise with third party providers to ensure project requirements are clearly understood and delivered by those providers.

Salary Bracket: £45,000 - £55,000

Application Deadline: Monday 23rd December 2024 - We will be interviewing for this role in January 2025

Key accountabilities:

Working with the Head of Change and Transformation you will be able to demonstrate commercial experience in a Business Analyst/Change Management or related role where you will have to demonstrate strong critical thinking and influencing skills.

• Work closely with stakeholders to understand and define business problems and positively influence outcomes, whilst ensuring alignment with relevant enterprise-wide strategies
• Understand, interpret and communicate stakeholder requirements
• Capture, analyse and document project and business process requirements
• Assess the business impact of any change or new process requirements identified
• Use engagement with our stakeholders to influence prioritisation of backlog items of what brings the most business benefit
• Support acceptance testing activities
• Encourage Lean and Agile ways of working, coaching teams in good ways of working using Agile and Lean methodology and practices, in both your own teams and in partnership with other teams
• Undertake project management oversight and tasks on small projects when necessary

Experience  

Must-Have:

• Solid examples of practical experience in business analysis tools and techniques
• Experience in working from a hybrid approach such as Agile or Waterfall
• Ability to untangle complex problems in imaginative and creative ways and articulate complex ideas and be able to transform complexity into simplicity for different audiences
• Cross-functional experience working with other disciplines possibly within an Agile environment, or using Agile practices
• Strong, practical stakeholder management experience
• Project Management experience
• Ability to build strong working relationships with peers and stakeholders
• Ability to prioritise and work on several projects at the same time
• Ability to identify, document and communicate customer journeys and various touchpoints, pain points and outcomes across a given journey
• Excellent written and verbal communication skills
• Curious, Creative, proactive and eager to learn
• Resourceful with initiative and a positive 'can-do’ attitude
• Ability to work independently, and thrive in a fast-paced environment

We understand the importance of good health and happiness for our patients and our team is just the same. You should expect to be as supported and valued being a member of our team and have the freedom to make the most of your role and career with us! When you’re part of the team you will have access to:

• 🩺 Private Medical Insurance: We've got you covered including Opticians & Dental appointments!
• 👩‍⚕️ Doctor Care Anywhere subscription: For you and 5 of your family and friends, Get ready to enjoy health consultations on the go!
• 🏝️ 25 Days Holiday + Bank Holidays (FTE): You've earned it! Enjoy time off to recharge, explore, and make incredible memories.
• 🎁 Birthday Day Off: Go and celebrate however you like!
• 🧘‍♂️ Buy' up to 5 days of additional annual leave (FTE) as part of our focus on health and wellbeing
• 🌳 Company Pension scheme planting a money tree for your future
• 🌈 Charity Days: Join us in giving back to the community! We're all about making a difference together.
• 👶 Enhanced Maternity and Paternity Pay: Extra support during this special time.
• 🚴 Bike2Work Scheme: We love an eco-friendly commute!
• 🏡 Remote Working: Work where you're comfortable.
• 🚀 Development Opportunities: Get ready to grow, learn, and make strides in your career!

Doctor Care Anywhere is committed to safeguarding and promoting the welfare of its patients and expects all Colleagues to share this commitment. This post is subject to satisfactory DBS and reference checks.