Job details

Solutions Consultant - Canada

Our co-founders started Zip in 2020 to address this seemingly intractable problem with a purpose-built platform that provides a simple, consumer-grade user experience. Within just a few short years, Zip created the procurement orchestration category and developed the leading solution in this $50B+ TAM space. Today, leading companies like Instacart, Anthropic, Sephora, Discover, Reddit, and Lyft rely on Zip to manage billions of dollars in spend.

We're a fast-growing team that helped scale category-defining companies like Airbnb, Meta, Salesforce, Databricks, Ramp, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!

Your Role

We’re looking for a Solutions Consultant to lead onboarding for new customers and drive their implementation of our product. We’re also looking for someone who is excited to be hands on and influence our product roadmap.

As every business needs our type of product, you’ll work with a variety of new clients and industries as Zip scales. Current clients include Coinbase, Snowflake, Notion, Canva, Samsara, Databricks.

You Will

Lead onboarding for new customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
Responsible for leading the end-to-end implementation for new customers -- roll up your sleeves and build out the customer’s processes from scratch
Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
Proactive project management across many customers, to manage requirements and tasks across onboardings
Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers
Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
Continuously improve the post-sales processes to help our customers accelerate the time to value

Qualifications

3+ years’ experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
Prior experience with the implementation or administration of Sage Intacct; procurement and AP modules required
Fantastic communication skills
Extreme attention to detail and pride yourself in being incredibly proactive
Experience working with product and engineering teams
You’re able to push back and still make people happy
Very comfortable with software configuration (not necessarily technical skills, which would be a plus)
Willing to do whatever it takes to make Zip and its customers happy: this is an early-stage company, and candidly, we work a lot

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

📈 Start-up equity
🦷 Full health, vision & dental coverage
🚠 Team building events & happy hours
🌴 Flexible PTO
💻 Apple equipment plus home office budget
💸 401k plan

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

What You Should Know About Solutions Consultant - Canada , Zip

At Zip, we're on a mission to revolutionize the procurement space, and as a Solutions Consultant, you'll be at the forefront of this movement! Founded in 2020, we’ve quickly established ourselves as a leader in the procurement orchestration category, partnering with industry giants like Instacart, Sephora, and Reddit to manage billions in spending. In this role, you won't just be a spectator; you’ll lead the onboarding for new clients, ensuring they have a seamless experience implementing our cutting-edge solution. With a focus on understanding client needs and creatively configuring our product, you’ll help shape their processes from the ground up. You’ll run engaging training sessions, fostering empowerment and independence among users. Being proactive is part of our DNA, and you’ll showcase this through effective project management across multiple customer onboardings. Your collaboration with product and engineering teams will be crucial as you balance customer demands with the roadmap ahead. We're looking for someone who thrives in a fast-paced environment, has stellar communication skills, and enjoys transforming challenges into satisfying solutions. If you're ready to roll up your sleeves and go the extra mile for our customers, Zip is the place for you to shine. Join us as we drive innovation and deliver value in the world of procurement!

Frequently Asked Questions (FAQs) for Solutions Consultant - Canada Role at Zip

What are the main responsibilities of a Solutions Consultant at Zip?

As a Solutions Consultant at Zip, your main responsibilities include leading the onboarding process for new clients, managing end-to-end implementations, and providing training sessions to ensure customer satisfaction. You will also work closely with product and engineering teams to prioritize client requests and improve post-sales processes, all while ensuring a smooth transition for customers into our platform.