Assistant Manager (06691) - 10901 Scarsdale Blvd

As an Assistant Manager at Domino's, your primary responsibilities include managing cost controls, inventory, and cash handling during shifts. You will also focus on customer relations, ensuring that every patron receives excellent service. Developing team members and upholding food safety standards are key aspects of the job, making sure everyone is operating efficiently and safely in the busy environment.

To apply for the Assistant Manager position at Domino's, you must be at least 18 years old and have some prior leadership experience, which is preferred. A strong background in customer service and the ability to demonstrate effective management of team members, adherence to food safety protocols, and basic operational procedures are essential qualifications.

As an Assistant Manager at Domino's, you’ll receive a competitive hourly rate, a comprehensive benefits package, and great training opportunities with a renowned brand. In addition, you can enjoy awesome discounts on menu items, which adds to the perks of being part of our team!

The working environment for an Assistant Manager at Domino's is dynamic and fast-paced. You will be part of a dedicated team that values honesty, transparency, and accountability. We ensure a safe working atmosphere where you can thrive and grow in your career while effectively managing your responsibilities and interacting positively with customers.

Domino's actively supports employee growth by offering industry-leading training for Assistant Managers. This training focuses on essential operational skills, customer service excellence, and team member development, all of which are fundamental to your success in this role and your future career opportunities within the company.

When managing a team as an Assistant Manager, it's crucial to foster open communication and establish clear expectations. Encourage team members to share their ideas and feedback, and recognize their contributions regularly. This creates a supportive environment where everyone feels valued and motivated to succeed.

Prioritizing tasks during a busy shift involves quickly assessing the workflow and making decisions based on customer needs and operational efficiency. I focus on high-impact tasks first, like managing customer orders and ensuring team members are addressing customer concerns promptly.

Resolving customer complaints is critical for an Assistant Manager. For instance, when faced with an unhappy customer, I actively listened to their concerns, empathized, and offered a quick solution, such as a replacement order. This demonstrates the importance of prioritizing customer satisfaction and turning negative experiences into positive ones.

Essential qualities for an Assistant Manager at Domino's include strong leadership abilities, excellent communication skills, accountability, and a customer-first mindset. A good Assistant Manager empowers team members and remains calm under pressure while ensuring high service standards are maintained.

Handling conflicts requires a respectful, solution-focused approach. I address issues as soon as they arise by mediating discussions between the involved parties, helping them understand each other's perspectives, and finding common ground for resolution. Promoting teamwork and collaboration is key to a harmonious workplace.

In my previous roles, I gained extensive experience managing inventory and cash operations, including conducting regular audits, monitoring stock levels, and ensuring accurate cash handling. This attention to detail ensures that the store operates smoothly and profits are maximized.

To ensure food safety protocols are followed, I would lead by example and emphasize the importance of these standards during team training sessions. Regular checks, open discussions, and immediate feedback help reinforce a culture of compliance and awareness among team members.

I thrive in fast-paced environments due to the excitement and challenges they present. The dynamic nature of the work motivates me to stay organized, think on my feet, and continuously improve my skills while delivering an excellent customer experience.

Assessing employee performance involves observing their daily interactions, providing constructive feedback, and holding regular one-on-one check-ins to discuss their development needs and aspirations. This approach creates a tailored development plan that helps employees grow and excel.

In an understaffed situation during peak hours, I would assess immediate priorities and redistribute tasks among existing staff to optimize efficiency. Additionally, I'd communicate with team members to ensure everyone is focusing on critical customer service areas and consider reaching out for additional help if necessary.