Assistant Manager(02240) - 265 W Locust St - job 1 of 2

The Assistant Manager at 265 W Locust St is tasked with keeping customers happy and loyal, managing rostering, overseeing stock ordering, recruiting new employees, and focusing on training and development. Additional responsibilities include inventory management, cash handling, running reports, profit management, and building sales while ensuring food safety and preparation standards are met.

To become an Assistant Manager at our Wilmington location, candidates typically need previous management experience, a strong understanding of food safety regulations, and excellent communication skills. Experience in customer service and team leadership is highly valued, alongside an eagerness to learn and develop within the role.

As an Assistant Manager, part of your role involves marketing the business effectively. This includes implementing strategies learned during team meetings, creatively promoting offerings to customers, engaging with the community, and ensuring that the overall customer experience aligns with our brand image, ultimately driving sales and customer loyalty.

Our team culture as an Assistant Manager is all about collaboration, support, and fun. We believe in fostering an environment where every team member feels valued and motivated to contribute. You'll lead team meetings that enhance communication and drive performance, while also encouraging personal and professional development within the team.

The position of Assistant Manager at our Wilmington location offers numerous growth opportunities. High-performing individuals can advance to higher management levels, participate in extensive training programs, and take on more responsibilities, ensuring a well-rounded career path in the hospitality and food service industries.

When asked about your management style, focus on being collaborative and supportive. Discuss how you prioritize team engagement and motivation, aiming to create a fun yet productive environment that keeps both staff and customers happy.

In your answer, share a specific scenario where you turned a negative customer experience into a positive one. Highlight your communication skills and ability to resolve conflicts while maintaining a level-headed approach.

Discuss your experience with inventory management systems, how you ensure stock levels are optimized, and your strategies for minimizing waste while maintaining product quality. Showcase your attention to detail and organizational skills.

Share techniques you’ve used to keep team morale high during peak hours, such as positive reinforcement, recognizing individual efforts, and fostering a team spirit that emphasizes collaboration over competition.

Emphasize your knowledge of food safety regulations, hygiene practices, and the importance of training staff to adhere to these standards. Discuss how you prioritize food safety to protect customers and uphold the reputation of the business.

Talk about your structured training approach that ensures new employees learn effectively. Discuss how you balance hands-on training with theoretical knowledge to give them a comprehensive understanding of their roles.

Share a specific example that showcases your conflict resolution skills. Explain how you facilitated discussions to understand the different perspectives, and how you sought a win-win solution.

Discuss techniques you’ve found effective in increasing sales, such as staff training on upselling, implementing promotional strategies, and engaging with customers to understand their needs better.

Highlight your experience with cash management processes, accurate record-keeping, and regular financial reporting. Talk about how you ensure that financial integrity and efficiency are maintained.

Be genuine in your response, sharing what excites you about the company, the team dynamics, and how your personal values align with the business goals. Emphasize that you see this role as an opportunity to contribute positively and grow within the organization.